Infycons Creative Software Pvt. Ltd.,

Application Engineer

Infycons Creative Software Pvt. Ltd.,
Mahadevapura, Bengaluru/Bangalore Region
₹20,000 - ₹50,000 monthly

Fixed

₹20,000 - ₹50,000

Earning Potential

₹50,000

Work from OfficeWork from Office
Full TimeFull Time
Min. 1 yearMin. 1 year
Good (Intermediate / Advanced) EnglishGood (Intermediate / Advanced) English

Job highlights

109 applicants

109 applicants

Benefits include: PF, Travel Allowance (TA), Mobile Allowance, Laptop, Health Insurance

Benefits include: PF, Travel Allowance (TA), Mobile Allowance, Laptop, Health Insurance

Job Description

About the Role

We are looking for a motivated and customer-focused Application Engineer to support our Geospatial and Civil Engineering software solutions, including AutoTerra, our photogrammetry and LiDAR data processing platform, as well as AutoRoads, road geometric design software.

The ideal candidate will possess a blend of technical knowledge and customer-facing skills, enabling them to demonstrate software capabilities, conduct customer training, provide technical support, and assist the sales team in acquiring and retaining customers.


Key Responsibilities

Pre-Sales Support

  • Deliver product demonstrations to prospective customers
  • Understand customer requirements and recommend suitable workflows and solutions
  • Assist the sales team during technical discussions and product evaluations
  • Support Proof of Concepts (PoCs), pilot projects, and technical presentations
  • Participate in exhibitions, seminars, webinars, and customer events

Customer Training & Implementation

  • Conduct onsite and online software installation, onboarding, and user training
  • Help customers successfully adopt the software in their projects
  • Prepare training materials, user guides, and demonstration datasets
  • Provide workflow guidance for different surveying and mapping applications

Technical Support

  • Provide first-level technical support via phone, email, remote sessions, and onsite visits
  • Diagnose customer issues and coordinate with the development team for timely resolution
  • Document customer issues and maintain support records

Customer Relationship Management

  • Build long-term relationships with customers and understand their evolving requirements
  • Gather product feedback and communicate enhancement requests to the product development team
  • Ensure high customer satisfaction through timely follow-up and support

Business Development Support

  • Identify opportunities for software upgrades, additional licenses, and new solutions
  • Assist in preparing technical proposals, tender documents, and compliance statements
  • Collaborate with the sales team to achieve business targets

Job role

Work location
Work locationF2104, First Floor, Tower B, Ardente Office One, Hoodi, Bengaluru - 560048 Mahadevapura, Bengaluru/Bangalore Region
Department
DepartmentCustomer Support
Role / Category
Role / CategoryCustomer Success
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceMin. 1 year
Education
EducationGraduate
Skills
SkillsPresentation, Technical support, GIS software, Civil engineering, Communication, Land survey, CAD software, Photogrammetry, Software Training
English level
English levelGood (Intermediate / Advanced) English
Degree/ Specialisation
Degree/ SpecialisationBE/B.Tech in Civil/ Geoinformatics
Gender
GenderAny gender

About company

Name
NameInfycons Creative Software Pvt. Ltd.,
Address
AddressF2104, First Floor, Tower B, Ardente Office One, Hoodi, Bengaluru - 560048 Mahadevapura, Bengaluru/Bangalore Region
Job posted by Infycons Creative Software Pvt. Ltd.,

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You can expect a minimum salary of 20,000 INR and can go up to 50,000 INR. The salary offered will depend on your skills, experience and performance in the interview.

The candidate should have completed Graduate degree and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Bengaluru to get hired quickly.

The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.

Both Male and Female candidates can apply for this job.

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