Phone Banking Officer

Interested candidates can directly Call to Ms.Tanya-9259503718

We are hiring Phone Banking Officers for an inbound customer service role with upselling responsibilities. The position involves handling customer queries over calls, providing accurate banking-related information, and identifying opportunities to upsell relevant products.

Key Responsibilities

- Handle inbound customer calls and resolve queries effectively

- Provide accurate information related to banking services

- Identify upselling opportunities and promote relevant offerings

- Maintain high-quality customer interactions and service standards

- Update customer details and interaction records in the system

Eligibility Criteria

- Graduates (Freshers) can apply

- Undergraduates must have minimum 12 months of customer service experience

- Undergraduate freshers may be considered only with excellent communication skills

- Strong communication skills in English and Hindi (Versant Level 4 or equivalent)

- Candidates should not have exams in the first 4 months after joining

Work Schedule & Shift

- 6 Days Working with 1 Weekly Off

- Rotational Shifts within 8:00 AM – 8:00 PM (9 hours shift)

- Male Candidates: 8 AM – 8 PM (rotational)

- Female Candidates: 8 AM – 6 PM (rotational)

- No leaves allowed during the first 3 months

Compensation & Benefits

- Freshers: ₹17,500/month 

- Experienced: ₹18,500/month 

- Performance-based incentives over and above fixed salary

- Shuttle facility available from key metro and bus locations