Back-end Executive

Job Title: Back Office & Field Operations ExecutiveWe are looking for a responsible and well-organised Back Office & Field Operations Executive to manage customer support, coordinate with field technicians, maintain operational records, and support day-to-day office activities.

The candidate will handle customer calls, installation requests, complaints, service follow-ups, and general queries. They will coordinate with field technicians, assign daily tasks, track work progress, and ensure timely completion of installations and service visits.

The executive will also be responsible for issuing products, spare parts, sensors, tools, and other materials to technicians. Proper records of material handover, usage, return, and stock movement must be maintained.

The candidate should have good knowledge of Microsoft Excel and Google Sheets and should be comfortable preparing reports, updating customer data, maintaining task sheets, and tracking technician performance. Knowledge of formulas, filters, sorting, data entry, and basic reporting will be preferred.

We are also looking for someone who understands how AI tools such as ChatGPT, Gemini, or similar platforms can be used to improve daily work. This may include preparing messages, reports, summaries, formats, customer replies, and simplifying repetitive office tasks.

The ideal candidate should have excellent communication skills, a professional attitude, strong follow-up ability, and good coordination skills. They should be comfortable communicating with customers, technicians, vendors, and internal team members.

Graduates with experience in customer support, back-office operations, field team coordination, inventory handling, or service operations will be preferred. Candidates should be responsible, disciplined, detail-oriented, and willing to learn new systems and processes.

Excellent communication skill mandatory.