Back Office Executive

Key Responsibilities1. Customer Communication

• Draft and send professional emails to customers — inquiries, follow-ups, order updates, and after-sales support
• Make outbound calls to customers for inquiry follow-ups, quotation status, and order confirmations
• Maintain a polite, timely, and accurate communication record with clients
• Coordinate with the technical/sales team to resolve customer queries

2. Quotation Preparation

• Prepare accurate price quotations based on client requirements, technical specifications, and approved pricing/costing sheets
• Customize quotation formats for different clients and projects
• Track quotation status and follow up with clients for conversion

3. Recruitment Support

• Screen resumes and shortlist candidates for open positions
• Schedule and conduct preliminary interviews
• Coordinate with department heads for technical rounds and final selection
• Maintain candidate records and update recruitment trackers

4. General Back Office Support

• Data entry and documentation (orders, invoices, client records)
• Vendor and supplier coordination as needed
• Filing, MIS reports, and other administrative tasks assigned by management
• QualificationsBachelor's degree (Commerce, Business Administration, or Engineering preferred)
• 1–3 years of experience in a back office/admin/sales support role (engineering or B2B industry preferred)
• Freshers with strong communication skills may also be considered
• Skills RequiredStrong written and verbal communication (email etiquette, telephone follow-ups)
• Proficiency in MS Office (Excel, Word, Outlook)
• Basic costing/numerical skills for quotation preparation
• Good interpersonal skills for candidate screening/interviewing
• Ability to multitask and work independently with minimal supervision

SalaryAs per industry standards / based on experience