Inside Sales & Operations Executive

Inside Sales & Operations Executive (IndiaMART)Company: Aniket Marketing & Sales

Location: Delhi (On-site)

Employment Type: Full-Time

About the CompanyAniket Marketing & Sales is a leading manufacturer and wholesaler of premium home décor products, specializing in water fountains, Buddha statues, Ganesha idols, resin décor, and other decorative products. We cater to dealers, retailers, architects, interior designers, and distributors across India.

We are looking for a proactive and customer-focused professional who can manage IndiaMART enquiries, convert leads into orders, and coordinate dispatch operations.

• Key ResponsibilitiesIndiaMART Lead ManagementHandle all incoming IndiaMART enquiries promptly.
• Contact new leads via phone within 5–10 minutes.
• Understand customer requirements and recommend suitable products.
• Send quotations through WhatsApp and email.
• Follow up consistently until the order is closed.
• Maintain accurate records of all enquiries and follow-ups.
• Customer Relationship ManagementHandle customer calls and WhatsApp communication professionally.
• Build strong relationships with dealers, retailers, architects, and interior designers.
• Resolve customer queries and provide product information.
• Keep customers updated regarding production, dispatch, and delivery status.
• Sales CoordinationPrepare quotations and Proforma Invoices.
• Coordinate with the accounts team for payment confirmation.
• Process customer orders accurately.
• Ensure smooth order execution from enquiry to delivery.
• Dispatch & LogisticsCoordinate with the warehouse and packaging team.
• Arrange dispatch through courier and transport partners.
• Prepare dispatch documentation.
• Share tracking details with customers.
• Ensure timely and accurate shipment of all orders.

Daily ReportingSubmit a daily report including:

• Total enquiries received
• Calls made
• Quotations sent
• Follow-ups completed
• Orders confirmed
• Dispatches completed
• Pending enquiries and action items
• Candidate RequirementsBachelor's degree preferred.
• 1–3 years of experience in Inside Sales, B2B Sales, Customer Support, or IndiaMART operations.
• Excellent communication skills in Hindi.
• Basic English communication skills.
• Good negotiation and customer handling abilities.
• Knowledge of MS Excel, Google Sheets, WhatsApp Business, and email.
• Strong organizational and multitasking skills.
• Ability to work independently and achieve sales targets.
• Preferred ExperienceIndiaMART or TradeIndia lead handling.
• Wholesale or B2B sales.
• Customer relationship management.
• Dispatch and logistics coordination.
• Key Performance Indicators (KPIs)Respond to new enquiries within 10 minutes.
• Call 100% of new leads.
• Send quotations for all qualified enquiries.
• Maintain 100% follow-up on active leads.
• Achieve monthly sales conversion targets.
• Ensure error-free order processing.
• Ensure timely dispatch of all confirmed orders.
• Maintain high customer satisfaction.
• What We OfferCompetitive salary
• Performance-based incentives
• Career growth opportunities
• Friendly and professional work environment
• Hands-on exposure to India's leading B2B sales platforms

If you are enthusiastic about sales, customer service, and operations, and enjoy interacting with clients while ensuring seamless order execution, we'd love to have you join our team.