System Administrator

We are seeking a skilled System Administrator to manage and support the organization's cloud infrastructure, servers, Microsoft 365 environment, network services, and end-user devices. The ideal candidate will be responsible for maintaining system reliability, security, and performance while providing technical support to users and ensuring smooth day-to-day IT operations.

Key Responsibilities

Cloud Administration

·       Manage and maintain AWS cloud infrastructure. 

·       Configure and administer EC2, IAM, S3, VPC, CloudWatch, Route 53, and related services. 

·       Monitor cloud resources, performance, and security. 

·       Troubleshoot cloud-related issues and implement corrective actions. 

·       Review and optimize cloud resource utilization. 

·       Assist with cloud deployments and migrations. 

Windows & Linux Server Administration

·       Install, configure, and maintain Windows and Linux servers. 

·       Perform system updates, patching, and preventive maintenance. 

·       Monitor server health, availability, and performance. 

·       Troubleshoot operating system, application, and service issues. 

·       Manage storage, backups, and recovery procedures. 

·       Implement and maintain server security best practices. 

Microsoft 365 Administration

·       Manage Microsoft 365 users, licenses, groups, and permissions. 

·       Administer Exchange Online, Outlook, Teams, SharePoint, and OneDrive. 

·       Configure mailbox permissions and shared mailboxes. 

·       Troubleshoot email, authentication, and access-related issues. 

·       Manage Microsoft Entra ID (Azure AD) and security policies. 

·       Support Microsoft 365 tenant administration activities. 

Desktop & Laptop Support

·       Install, configure, and troubleshoot desktops, laptops, and workstations. 

·       Diagnose and resolve hardware and software issues. 

·       Support Windows 10 and Windows 11 operating systems. 

·       Configure printers, scanners, and peripheral devices. 

·       Provide remote and onsite technical support to users. 

·       Prepare and deploy systems for new employees. 

·       Manage device upgrades, maintenance, and replacements. 

·       Maintain IT asset inventory records. 

Identity & Access Management

·       Create and manage user accounts, groups, and permissions. 

·       Implement role-based access controls. 

·       Configure and manage Multi-Factor Authentication (MFA). 

·       Perform periodic access reviews and permission audits. 

·       Ensure compliance with least-privilege access principles. 

Network Administration

·       Troubleshoot LAN, WAN, VPN, DNS, DHCP, and TCP/IP issues. 

·       Monitor network connectivity and performance. 

·       Assist with firewall, router, switch, and wireless network configurations. 

·       Support secure remote access solutions. 

Security & Compliance

·       Implement and maintain IT security controls. 

·       Monitor and investigate security-related events and incidents. 

·       Conduct security reviews and access audits. 

·       Support compliance and governance requirements. 

·       Maintain documentation for security and operational procedures. 

Backup & Disaster Recovery

·       Configure and monitor backup solutions. 

·       Perform backup verification and restoration activities. 

·       Support disaster recovery planning and testing. 

·       Maintain backup and recovery documentation. 

Technical Support

·       Provide Level 1 and Level 2 technical support. 

·       Troubleshoot cloud, server, network, Microsoft 365, and endpoint issues. 

·       Escalate complex issues when required. 

·       Coordinate with vendors and third-party support providers. 

·       Ensure timely resolution of support requests. 

Documentation

·       Create and maintain technical documentation and SOPs. 

·       Document infrastructure configurations and changes. 

·       Maintain knowledge base articles and troubleshooting guides. 

·       Keep accurate records of IT assets and support activities. 

Required Skills

·       Experience with AWS services (EC2, IAM, S3, VPC, CloudWatch, Route 53). 

·       Strong knowledge of Windows Server and Linux administration. 

·       Experience administering Microsoft 365 environments. 

·       Knowledge of Microsoft Entra ID (Azure AD). 

·       Understanding of networking concepts such as DNS, DHCP, TCP/IP, VPN, and firewalls. 

·       Experience troubleshooting desktops, laptops, and end-user devices. 

·       Knowledge of IT security best practices and access management. 

·       Basic PowerShell or Shell scripting skills. 

·       Strong troubleshooting and problem-solving abilities. 

·       Good communication and documentation skills. 

Preferred Qualifications

·       Bachelor's degree in Computer Science, Information Technology, or related field. 

·       1–3+ years of experience in System Administration, IT Infrastructure, or Technical Support. 

·       AWS and Microsoft certifications are an added advantage.