Operations Manager

Company: Nexa Core HR Pvt. Ltd. (We are Hiring for Our Client)

Industry: Food Delivery / Food Chain Services

Department: Operations

Designation: Operations Manager

Employment Type: Full-Time

Job Summary

We are looking for an experienced and result-oriented Operations Manager to oversee end-to-end operational activities across food delivery and restaurant partner operations. The ideal candidate will be responsible for ensuring smooth daily operations, managing teams, monitoring business performance, improving operational efficiency, and maintaining excellent service standards.

Key Responsibilities

• Plan, manage, and supervise daily operational activities.
• Lead and monitor field executives, coordinators, and operations teams.
• Handle operational escalations and ensure timely issue resolution.
• Coordinate restaurant onboarding and ensure smooth activation.
• Review daily MIS reports and prepare operational performance reports.
• Monitor key business KPIs and drive continuous improvement initiatives.
• Ensure adherence to operational SOPs and quality standards.
• Coordinate with internal departments and external stakeholders.
• Analyse operational data to identify gaps and implement corrective actions.
• Optimize processes to improve productivity, service quality, and cost efficiency.
• Conduct regular team meetings, performance reviews, and training sessions.
• Ensure timely completion of operational targets and service-level commitments.

Required Skills

• Strong Operations Management skills
• Team Leadership and People Management
• Restaurant & Vendor Management
• MIS Reporting and Data Analysis
• KPI Monitoring and Performance Management
• Process Improvement and SOP Implementation
• Problem-Solving and Decision-Making
• Excellent Communication and Coordination Skills
• Stakeholder Management
• Time Management and Multitasking
• Conflict Resolution
• Operational Planning and Execution
• MS Excel, Google Sheets, and Microsoft Office
• Analytical and Reporting Skills

Qualifications

• Bachelor's degree in Business Administration, Operations Management, Hospitality, or a related field.
• MBA is preferred but not mandatory.

Experience

• 3–7 years of experience in Operations Management within Food Delivery, Food Service, Restaurant Chains, Quick Service Restaurants (QSR), Logistics, or Supply Chain Operations.
• Experience in managing multi-location operations will be an added advantage.

Location

Kolkata, Sector v

Preferred Industry Experience

• Food Delivery Platforms
• Restaurant Chains
• Cloud Kitchens
• QSR
• Food Aggregators
• Hospitality Operations
• Last-Mile Delivery Operations

Key Competencies

• Leadership
• Accountability
• Strategic Thinking
• Customer-Centric Approach
• Operational Excellence
• Process Optimization
• Performance Management
• Business Acumen
• Adaptability
• Result Orientation

Salary

As per company standards and candidate experience.

Interested candidates may share their updated CV or contact us for further details.

Email : career@nexacorehr.com 

Contact Number : +91 - 9831133855

Recruiter name: Debjit / Chayanika