Device Repair Technician
Reliance JioFixed
₹15,000 - ₹18,000
Earning Potential
₹18,000
Fixed
₹15,000 - ₹18,000
Earning Potential
₹18,000
Work from Office
Full Time
Any experience
Basic EnglishJob highlights
Urgently hiring
Fast HR reply
HR responded to 100% candidates in last 1 days
4 applicants
Benefits include: PF, Travel Allowance (TA), Mobile Allowance, Internet Allowance, Flexible Working Hours, Laptop, Health Insurance, ESI (ESIC)
Job Description
1. Partner & Technician Management
Shortlist, onboard, certify, and evaluate
partners/technicians performance as per SOPs.
Ensure availability and manage upgrades or terminations
2. Training & Development
Conduct initial training, reskilling,
upskilling, and periodic refresher programs.
Deliver hands-on field training through OJTs
3. Performance Monitoring & Customer Support
Track KPIs and performance metrics of partners and technicians.
Take corrective actions based on evaluation outcomes.
Guide and support in resolving escalated issues within TAT to ensure
customer satisfaction.
4. Operational Compliance
Conduct audits, inventory reconciliation, and FTTx device
inspections.
5. Mobility Device Services
Handle walk-in customer interactions, device repairs/swaps, CRM entries,
and software upgrades.
Train and support extended service points.
6. Field Readiness & Ad-hoc Activities
Travel to touchpoints as required.
Participate in special initiatives like complaint handling, out-calling,
and coaching Jio Associates.
Job role
Job requirements
About company
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The candidate should have completed ITI degree and people who have 0 to 31 years are eligible to apply for this job. You can apply for more jobs in Jalandhar to get hired quickly.
The candidate should have Basic English skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
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