Business Development Manager (BDM)

JOB DESCRIPTION

Business Development (BDM), Teertham

Location: Delhi NCR

Role Type: Fulltime, Inoffice

Reports To: Chief of Staff

Function: Business Development

ROLE SUMMARY

Teertham’s BD team is responsible for building, scaling, and maintaining a high-quality Acharya network across India. This is not a typical sales BD role — this is building supply side for a spiritual services,, where quality, reliability, and trust matter more than anything else.

The BD executive will:

• Source Acharyas

• Screen & verify them

• Train them

• Maintain availability

• Ensure quality and behaviour standards

• Act as the primary point of contact for the entire Acharya ecosystem

• Ensure we NEVER run out of supply

This is a high-coordination, on-ground + operational + relationship-building role.

KEY RESPONSIBILITIES

1. Acharya Sourcing & Acquisition

• Identify and onboard Acharyas from:

• Temples, community groups, purohit associations

• Existing Acharya referrals

• Managing WhatsApp networks

• Field visits

• Pooja-specific clusters (e.g., Bengali, South Indian, Gujarati Acharyas)

• Build a scalable supply pipeline for upcoming festivals and peak seasons.

2. Screening & Vetting

• Conduct structured interviews with Acharyas

• Evaluate:

• Experience

• Ritual expertise

• Tradition type (North Indian / South Indian / Bengali etc.)

• Communication clarity

• Professionalism

• Review documents:

• Aadhaar

• Bank details

• Past pooja videos

• Photos

Reject candidates who do not meet Teertham’s behavioural and quality expectations.

3. Training & Onboarding

• Educate Acharyas on:

• Teertham standards & SOPs

• Punctuality norms

• Customer etiquette

• Ritual uniformity (standard vidhis)

• App usage (check-in, check-out, logs)

• Ensure every Acharya completes:

• Orientation

• Test pooja (if required)

• App training

• In-field readiness

4. Daily Acharya Coordination

• Track daily availability

• Confirm assignments and schedules

• Communicate pooja details (type, duration, location, requirements)

• Follow up on:

• Arrival

• Timing

• Completion

• Issues faced

You will ensure 100% clarity for every pooja.

5. Quality Assurance & Performance Monitoring

• Monitor punctuality

• Analyse customer feedback

• Identify behaviour issues

• Maintain Acharya performance scorecards

• Work with CS Ops to resolve pooja-day issues

• Implement corrective actions (retraining / suspension if needed)

Your goal: build a reliable, premium-quality Acharya network.

6. Capacity Planning & Forecasting

• Work with Sales + CS Ops to understand:

• Daily demand

• Festival surges

• Location-wise gaps

• Ritual-wise specialization shortages

• Build a proactive supply plan that ensures ZERO pooja failures due to lack of Acharya availability.

7. Relationship Management

• Build long-term relationships with Acharyas

• Maintain ongoing communication

• Handle grievances professionally

• Plan community meet-ups & training sessions

• Ensure Acharyas feel valued, respected, and engaged

A healthy relationship network = reliable supply.

8. Issue Resolution (Real-Time)

• Handle sudden cancellations

• Find backup Acharyas within minutes

• Resolve conflicts between Acharyas & customers

• Coordinate with CS Ops during emergency situations

• Maintain calm, solution-oriented communication

You must be fast, decisive, and dependable.

REQUIREMENTS — IDEAL CANDIDATE PROFILE

Experience

• 1–4 years in:

• BD / Ops roles in startups

• Supply-side operations (Urban Company, Zomato, Swiggy, Zepto, Ola/Uber AED)

• Vendor onboarding

• Marketplace operations

• On-ground coordination roles

Experience working with culturally diverse groups of people is a big plus.

Skills

• Strong communication & relationship-building

• Ability to manage 50–200 Acharya relationships

• High-speed coordination

• Strong organisational skills

• Ability to stay calm during stressful situations

• Quick problem solving

• On-ground hustle + professional conduct

• Comfortable with tech apps (CRM, internal panel, WhatsApp workflows)

Personal Attributes

• Respectful and culturally sensitive

• High ownership mindset

• Ability to handle elders and spiritual leaders professionally

• Solution-first attitude

• Comfortable with on-ground travel

• Dependable during peak-demand days (festivals, weekends, griha-pravesh season)

🎁 WHY JOIN TEERTHAM BD?

• You will help build India’s largest organized Acharya network

• High-impact, high-visibility role

• Direct interaction with CEO and leadership

• Freedom to build processes from scratch

• Work that blends culture, spirituality, and technology

• Fast growth path into: BD Manager, Supply Head roles