Customer Support Executive

Designation: Customer Support Executive

Employment Type: Full-time (Permanent Employee)

Location: Bangalore (In-Office / Begur)

Experience Required: Minimum 2 Years in Customer Support / Guest Relations

Education Preference: 12th-pass or B.Com graduates who want a stable, long-term growth role.

### About Us

Liliyum is a premium, artisanal patisserie in Bangalore known for crafting high-end, gourmet baked goods and custom cakes. Our clients expect perfection—not just in our taste, but in how they are treated. Check out our vibe here:

• Website: liliyum.com
• Our Story: liliyum.com/pages/about-us
• Instagram: @liliyum.patisserie.cafe

### The Role: What You Will Do

As our Customer Relationship Executive, you are the voice and face of Liliyum. You won't be reading from a robotic corporate script. You will:

• Engage Premium Clients: Understand custom cake requirements or orders with absolute clarity, providing premium, polite assistance over the phone and WhatsApp.
• Flawless Written Communication: Write clear, grammatically perfect, and empathetic responses to client messages.
• Solve Real-Time Challenges: Handle delivery delays, order changes, or customer complaints quickly, calmly, and efficiently to ensure the customer always leaves happy.
• Improve the Experience: Work directly with our management team to refine order processes, logistics, and customer touchpoints.

### Absolute Must-Haves (The Dealbreakers)

Please read this before applying: We are very protective of our customer experience. We will strictly test the following during the interview:

• Flawless English (Verbal & Written): You must be able to hold a confident, spontaneous conversation in English. You must be able to draft structured, polite emails without relying on AI or templates.
• 2+ Years of Solid Experience: You must have at least 2 years of continuous experience handling customers (BPO voice roles, retail front desks, premium cafes, or hospitality roles are highly preferred).
• Problem-Solving Ownership: You don't just pass the problem to someone else; you naturally want to fix things for the customer.

### What We Offer

• Competitive Salary: Highly competitive fixed pay matching industry standards.

### How to Apply (Mandatory Flow)

Do not just send a blank email with a resume. We receive hundreds of applications and will only look at those who follow these steps:

1. Record a 60-second voice note on WhatsApp introducing yourself and summarizing your customer support experience.
2. Send the voice note along with your updated Resume to +91-9108432360 or email it to Sharath.jose@liliyum.com.