Customer Support Executive

Greeting From Mosambee HR Team 

Postion Support Executive 

Department Customer Support Executive

Inside work totally

Payroll On Roll 

Company Name: Mosambee

Location: Sakinaka 

Job Purpose 

Role and Responsibility: 

Manage a large volume of inbound and outbound calls, emails and chats with knowledge and efficiency.

Identify and address the customers issue, provide first time resolution.

Create enquiry, service and complaint tickets against each call and email.

Respond quickly, professionally, and accurately to customer inquiries regarding complaints and queries.

Meet personal and team productivity/quality KPI targets.

Educational Qualification 

Degree/Graduate or equivalent.

Skills and experience:

 Essential 

Excellent written and verbal English communication skills

Good knowledge of computer and Microsoft Excel.

Good in problem-solving skills, analytical skills and logical reasoning.

Committed towards assigned responsibilities.

Quick learning skills.

Open to work on all Bank Holidays and Sundays.

Flexible to work in Rotational shifts, including late Shifts and Night.

Desirable 

Experienced in customer service tele-calling profile and technical query handlings.

 consider Fresher + Undergraduate

Salary Up to 3,34,000 LPA + + PF+ Medical

Male/Female Both can appied .

Opening 5

can apply Query WhatsApp & Call 70487170703

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Thank you 

Dhara Gajera

7048710703