Back Office Executive

We are looking for a proactive and detail-orientated sales coordinator to join our growing team. The ideal candidate will play a key role in supporting sales operations, customer coordination, order execution, and internal communication across departments. We are looking for a proactive and customer-focused Sales Executive to manage existing customer accounts, maintain strong customer relationships, coordinate with internal departments, and ensure smooth sales operations. The candidate should have excellent communication skills and be confident in handling customer interactions over phone calls.

Key Responsibilities

• Handle and manage approximately 60–65 existing customer accounts of the assigned government department.
• Build and maintain strong relationships with existing customers.
• Make regular customer calls for order follow-up, payment collection, and customer support.
• Follow up for outstanding payments and ensure timely collections.
• Attend customer calls and respond to queries in a professional and timely manner.
• Resolve customer complaints by coordinating with Production, Dispatch, Accounts, and other internal departments.
• Ensure customer issues are addressed promptly to maintain high customer satisfaction.
• Coordinate with internal teams for smooth order processing and timely deliveries.
• Maintain records of customer interactions, collections, complaints, and follow-up activities.
• Share regular updates with management regarding customer feedback, collections, and pending issues.
• Ensure excellent customer service and maintain the company's professional image.

Required Skills

• Excellent communication and interpersonal skills.
• Strong calling and telephonic conversation skills.
• Confident and talented in handling customer calls professionally.
• Good customer relationship management skills.
• Strong follow-up and coordination abilities.
• Good negotiation and convincing skills.
• Ability to resolve customer complaints effectively.
• Basic knowledge of MS Excel, MS Word, and email.
• Positive attitude, self-motivated, and result-orientated.

Qualification

Graduate in any discipline.

Experience

1–3 years of experience in Sales, Sales Coordination, Customer Service, or Customer Relationship Management in a Manufacturing Company is preferred.

Pay: 

₹15,000.00 - ₹20,000.00 per month

Benefits:

Flexible schedule

Paid sick time

Paid time off

Provident Fund

Education:

Bachelor's (Preferred)

Language:

Gujarati (Required)

Shift availability:

Day Shift (Required)

Work Location: In person