Client Success Manager

Job Title: Client Success Manager 

Company Name: Alliance Recruitment Agency  

https://www.alliancerecruitmentagency.com/  

Job Location: Ahmedabad  

Experience: 4 - 5 years

About the Role:

We are looking for a strategic, high-energy Customer Success Manager (CSM) with a proven track record in B2B relationship management. You will be the primary advocate for our clients, ensuring they derive maximum value from our solutions while driving long-term retention and revenue growth.

The ideal candidate bridges the gap between relationship building and commercial strategy, possessing a "consultative" mind-set to identify upsell and cross-sell opportunities that align with our clients' evolving business goals.

Key Responsibilities:

1. Strategic Relationship Management

· Serve as the primary point of contact, nurturing long-term partnerships through trust and reliability.

· Anticipate client needs and proactively address concerns before they escalate.

· Lead regular business reviews to gauge satisfaction and implement retention strategies.

2. Project Execution & Delivery

· Own the project lifecycle, ensuring all services are delivered on time, within budget, and at the highest quality.

· Manage resources and timelines effectively, identifying and clearing "roadblocks" to keep projects moving.

3. Growth & Business Development

· Actively look for upsell and cross-sell opportunities within your assigned accounts.

· Partner with Sales and Marketing to craft winning proposals and presentations for new initiatives.

4. Leadership & Collaboration

· Mentor junior team members on best practices for client handling.

· Promote a collaborative team culture and contribute to overall departmental goals.

5. Reporting & Communication

· Translate project data into clear, impactful reports and presentations for stakeholders.

· Maintain meticulous client records to ensure data-driven decision-making.

What we’re looking for

· Experience: Minimum 4 years in Client Service, Account Management, or a similar client-facing role.

· Education: Bachelor’s degree in Business, Marketing, Communications, or a related field.

· Soft Skills: Exceptional interpersonal and presentation skills; a natural "people person" with a strategic mind-set.

· Technical Proficiency: Expert level in Microsoft Office Suite. Experience with CRM tools (like Salesforce) is highly preferred.

· Organizational Prowess: Proven ability to juggle multiple projects without breaking a sweat.