Inside Sales Engineer

Job Description: Inside Sales Engineer 

Department 

Sales & Marketing

Reporting To 

Sales Manager / Business Development Manager

Job Summary 

The Inside Sales Engineer is responsible for managing customer inquiries, preparing

Techno-commercial proposals, and supporting the sales team in achieving business targets. This role involves handling client communication, understanding technical requirements, and providing appropriate product solutions to drive revenue growth.

Key Responsibilities 

• Handle inbound and outbound sales inquiries via phone, email, and online platforms

• Understand customer technical requirements and recommend suitable products/solutions

• Prepare and submit accurate techno-commercial quotations

• Follow up with customers for order finalization and closure

• Maintain strong relationships with existing and potential clients

• Coordinate with production, dispatch, and logistics teams for order execution

• Maintain and update customer database, sales records, and reports

• Assist in achieving monthly and annual sales targets

• Provide post-sales support and address customer concerns

• Collaborate with field sales engineers for lead conversion and project support

Required Qualifications 

Bachelor’s Degree in Engineering (Mechanical / Electrical / Instrumentation / relevant field) 1–5 years of experience in inside sales / technical sales (preferred)

Freshers with strong technical knowledge and communication skills may also apply

Required Skills

• Strong technical understanding of products and applications

• Excellent communication and negotiation skills

• Proficiency in MS Office (Excel, Word, Outlook)

• Knowledge of ERP/CRM systems is an advantage

• Ability to read technical drawings/specifications (preferred)

• Strong follow-up and customer handling skills

• Good organizational and time management abilities

Key Competencies 

• Customer-focused approach

• Problem-solving mindset

• Team collaboration

• Attention to detail

• Result-oriented attitude

Working Conditions 

Office-based role with standard working hours as per company policy. Occasional coordination with field teams and clients.

Performance Metrics (KPIs) 

• Sales conversion ratio

• Revenue achievement vs targets

• Customer response time

• Accuracy of quotations

• Customer satisfaction level

Compensation & Benefits 

As per company standards, including performance-based incentives and other benefits as per HR policy.