Travel Consultant

Key Responsibilities

• Book domestic and international flight tickets.
• Handle ticket cancellations, rebooking, and refunds.
• Provide customers with fare quotations and travel options.
• Issue, reissue, and manage flight tickets accurately.
• Assist customers with baggage rules, visa requirements, and airline policies.
• Coordinate with airlines for schedule changes and special requests.
• Maintain accurate booking records and customer information.
• Resolve customer queries through phone, email, and WhatsApp.
• Meet daily booking and customer service targets.
• Follow company policies and airline regulations.

Required Skills

• Good communication skills in English and Hindi (Gujarati is an advantage).
• Basic computer knowledge (MS Excel, MS Word, Email).
• Knowledge of airline reservation systems (Amadeus, Galileo, Sabre, or similar) is preferred.
• Strong customer service and problem-solving skills.
• Ability to work under pressure and manage multiple bookings.
• Attention to detail and accuracy.

Qualification

• Graduate or equivalent.
• Freshers can apply (training will be provided).
• Experienced candidates in travel agencies or airlines are preferred.

Preferred Experience

• 0–2 years in flight ticketing or the travel industry.
• Experience with GDS software (Amadeus/Galileo/Sabre) is an added advantage.

Salary

• As per company standards and experience.