Back Office Executive - Operation

Company :- Tours & Travels.

Job Profile :-

An Operation Executive in a travel company plays a critical role in ensuring the smooth day-to-day operations of travel services and customer experiences. Their responsibilities typically include overseeing bookings, managing customer queries, coordinating with suppliers, handling logistics, and supporting the sales team. Here’s an overview of a typical job profile for an Operations Executive in a travel company:

Key Responsibilities:

1. Managing Bookings and Reservations:

• Handle the processing of bookings for travel packages, flights, hotels, and car rentals.
• Ensure that all bookings are accurately confirmed, and relevant documents are sent to customers.
• Manage cancellations, amendments, and refunds as per the company policies.

1. Customer Support and Coordination:

• Serve as a point of contact for customers before, during, and after their trip.
• Address and resolve customer inquiries, issues, and complaints in a timely and professional manner.
• Provide travel-related information and assistance, including itinerary changes, visa information, etc.

1. Supplier Coordination:

• Coordinate with hotels, airlines, transport services, and other vendors to ensure the best services are provided to customers.
• Negotiate rates, confirm availability, and maintain strong working relationships with suppliers.
• Monitor service quality and resolve any supplier-related issues promptly.

1. Logistics and Itinerary Management:

• Prepare detailed itineraries for customers, ensuring all aspects of the travel experience are organized.
• Ensure timely delivery of travel documents like tickets, vouchers, and itineraries to customers.
• Coordinate the ground arrangements such as transfers, sightseeing tours, and local transportation.

1. Operational Efficiency:

• Ensure operational processes are efficient and cost-effective.
• Manage the day-to-day operations, ensuring all internal procedures are followed to maintain high standards of service.
• Track performance and work on improving operational systems.

1. Compliance and Documentation:

• Ensure compliance with travel regulations, insurance policies, and company policies.
• Maintain accurate records of all customer interactions, bookings, and payments.
• Assist with the preparation of reports and analysis related to bookings and customer feedback.

1. Collaboration with Sales and Marketing Teams:

• Work closely with the sales and marketing teams to ensure the smooth delivery of promotions, packages, and campaigns.
• Provide input on new product offerings and help promote the company’s services.

1. Problem Solving:

• Resolve operational issues related to bookings, cancellations, and customer dissatisfaction.
• Manage unexpected changes such as flight delays, cancellations, or accommodation issues, and re-arrange alternative plans for clients.

Desired candidates :- Any Graduate

Experience :- 1 to 4 years with tours and travels

Contact person :- Stella Gohil - 8780332719