Clinic Coordinator

Job Title: Clinic Coordinator

We require a Clinic Coordinator for our Wizderm Clinic – Ahmedabad, who will be responsible for overseeing the day-to-day operations of the clinic, ensuring smooth front office management, efficient patient coordination, and delivering an excellent customer experience.

The role demands strong administrative, coordination, and client relationship management skills to effectively support doctors, therapists, and overall clinic operations while maintaining high standards of patient satisfaction and service excellence.

Key Responsibilities:

1. Front Office & Patient Management

• Manage reception and front desk operations.
• Welcome patients and ensure a professional and warm client experience.
• Handle patient registrations, billing, and appointment scheduling.
• Maintain patient records and documentation accurately.
• Manage calls, emails, and online appointment bookings.

2. Appointment & Schedule Coordination

• Coordinate schedules of doctors, therapists, and treatment rooms.
• Ensure efficient appointment flow and minimal waiting time.
• Follow up with patients for appointments, treatments, and post-procedure care.

3. Clinic Operations

• Ensure smooth daily clinic workflow and coordination between departments.
• Maintain clinic hygiene standards and treatment readiness.
• Monitor inventory of consumables, medicines, and clinic supplies.
• Coordinate with vendors and service providers when required.

4. Doctor & Therapist Support

• Assist doctors and therapists with patient flow management.
• Ensure treatment rooms are prepared before procedures.
• Support consultation coordination and treatment planning.

5. Client Relationship & Patient Satisfaction

• Handle patient queries, feedback, and concerns professionally.
• Maintain high service standards and patient satisfaction levels.
• Build long-term patient relationships and retention.

6. Administration & Reporting

• Maintain daily MIS reports, billing reports, and appointment records.
• Track revenue, packages, and clinic performance metrics.
• Ensure compliance with clinic policies and procedures.

Required Qualifications:

• Graduate in any discipline (Healthcare / Hospitality / Management preferred).
• Minimum 2–5 years experience in clinic coordination, healthcare, wellness, or aesthetic clinic operations.
• Experience in Dermatology / Cosmetic / Aesthetic Clinic will be an added advantage.

Required Skills

• Excellent communication & interpersonal skills.
• Strong organizational and multitasking abilities.
• Customer service orientation.
• Basic computer knowledge & clinic management software handling.
• Professional grooming and presentation.

Preferred Attributes

• Patient-centric approach.
• Ability to work in a fast-paced environment.
• Problem-solving and coordination skills.
• Sales awareness for aesthetic treatments/packages (preferred).