Counter Salesperson

 Sales Representative is the primary face of a retail or wholesale business, responsible for the end-to-end sales process for walk-in and telephone customers. This role blends customer service, technical product knowledge, and administrative precision to drive revenue and ensure customer satisfaction. [1, 2, 3, 4]

Core Responsibilities

• Customer Engagement: Greet walk-in customers, identify their specific needs, and provide tailored product recommendations.
• Sales Execution: Process transactions efficiently using Point of Sale (POS) systems, handle various payment methods (cash/card), and issue receipts.
• Product Expertise: Maintain deep knowledge of product features, pricing, and current promotions to effectively answer inquiries and upsell or cross-sell related items.
• Inventory & Merchandising: Track inventory levels, restock shelves, and maintain clean, attractive showroom displays to optimize the shopping environment.
• Order Management: Take and follow up on orders to prevent delays, manage returns, and occasionally schedule deliveries or help customers load heavy items.
• Problem Solving: Resolve customer complaints and technical issues professionally to nurture long-term relationships. [1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13]

Requirements & Skills

• Education: Typically requires a high school diploma or equivalent; some specialized roles may prefer a 12th-pass certificate or higher.
• Technical Skills: Proficiency in basic computer tools, POS software, and basic math for billing and discounts.
• Communication: Exceptional verbal skills to interact with diverse customers and build rapport quickly.
• Physical Ability: Capability to stand for extended periods and occasionally lift items weighing between 25 to 50 lbs.
• Soft Skills: Strong time management, persuasiveness, and a customer-centric