Customer Care Executive

We are hiring a Customer Care Executive for Homemate Smart to handle customer queries, complaints, and provide exceptional support for our smart home products and services.

Key Responsibilities:

• Handle inbound and outbound customer calls, emails, and chat queries related to Homemate Smart products and services
• - Resolve customer complaints, issues, and grievances in a timely and professional manner
• - Provide product information, installation guidance, and troubleshooting support for smart home devices
• - Coordinate with the technical and field service teams to ensure quick resolution of customer issues
• - Maintain accurate records of customer interactions and update CRM systems
• - Follow up with customers to ensure issues are resolved and satisfaction is achieved
• - Achieve customer satisfaction targets and adhere to service quality standards
• - Escalate unresolved issues to the appropriate department or senior management

Required Skills:

• Excellent communication skills in English and regional language
• - Strong problem-solving and conflict resolution abilities
• - Basic knowledge of smart home or electronic products preferred
• - Proficiency in MS Office and CRM tools
• - Ability to handle high call volumes and work under pressure
• - Customer-first attitude with a positive and empathetic approach

Work Schedule: 6 days a week

Location: Work from Office