Customer Relationship Officer

📞 Job Title: Customer Relationship Officer

🏢 Company: Vinayak Infosoft

📍 Location: Khokhara Circle, Khokhra Road, Maninagar East, Khokhra, Ahmedabad, Gujarat, India

✨ Job Summary:

Vinayak Infosoft is looking for a dedicated Customer Relationship Officer (CRO) to build and maintain strong customer relationships. The role involves interacting with customers over calls, handling inquiries, ensuring customer satisfaction, and identifying opportunities for cross-selling. Fresh graduates with excellent communication and interpersonal skills are encouraged to apply.

🎯 Job Details:

🔸 Gender: Female

🔸 Education: Graduate

🔸 English: Intermediate English

🔸 Experience: Freshers Can Apply

🔸 Shift: Day (Full Time)

🛠️ Skills Required:

🔹 Good Communication Skills

🔹 Convincing Skills

🔹 Telesales / Telemarketing

🔹 Customer Retention

🔹 Cross Selling

🔹 Customer Relationship Management (CRM)

🔹 Telecalling

🔹 Blended Process

🔹 Customer Relationship Management

📌 Key Responsibilities:

📞 Communicate with customers through inbound and outbound calls

🤝 Build long-term relationships by providing excellent customer service

💬 Resolve customer queries and ensure timely follow-up

🎯 Promote relevant products and services through cross-selling opportunities

📝 Maintain accurate customer records and update CRM systems

📅 Follow up with existing customers to improve retention and satisfaction

📊 Achieve customer engagement and performance targets

🤝 Coordinate with internal teams to ensure smooth issue resolution

💰 Salary:

💵 Fixed Salary: ₹13,000 – ₹30,000 per month (As per Skills & Experience)

💸 Performance Incentive: ₹20,000 (As per Performance)

🎁 Perks & Benefits:

🏆 Annual Bonus

📈 Career Growth Opportunities

🎓 Training & Skill Development

🤝 Friendly & Professional Work Environment

📞 Contact Details:

👤 Vikash Mundhra (Employer)

📱 9426360578