Customer Support Executive

Saawahi IT Solution LLP

Thaltej, Ahmedabad

₹10,000 - ₹30,000 monthly

Fixed

10000 - ₹30000

Earning Potential

30,000

Work from Office

Full Time

Min. 2 years

Basic English

Job Details

Interview Details

Job highlights

Urgently hiring

88 applicants

Benefits include: Travel Allowance (TA), Petrol Allowance

Job Description

Attend client support calls and explain software queries to clients. 

● Understand new client requirements, discuss them with the team, and follow up with 

both the team and client to ensure timely closure of issues. 

● Create client tasks, coordinate with the team for releases, and provide updates to 

clients. 

● Provide software training to new clients, covering both web and mobile functions. 

● Understand new client institute setup requirements and complete setups on time. 

● Cross-verify all data on web and mobile after setup and deliver it to the client. 

● Conduct online or offline software training sessions for clients after setup. 

● Follow up with new clients weekly to ensure smooth operations. 

● Communicate with clients regarding queries, requirements, or clarifications. 

● Provide updates and demos to clients on new feature releases in the software. 

● Respond to client chats promptly and provide quick resolutions. 

● Share holiday or long weekend updates with clients in advance. 

● Maintain records of client discussions and queries, and provide updates to senior 

management. 

● Ensure that in live institutes, no data or records are shared with other institutes, and 

avoid any data mismatches. 

● Remain available and manage urgent issues on the live server. 

● Confirm client payments with Wama Mam and proceed to the next steps.

Job role

Work location

520, 521, 522 Maple Trade Center, Surdhara Circle, Thaltej , SAL hospital road, Ahmedabad, Gujarat 380059 Thaltej, Ahmedabad

Department

Customer Support

Role / Category

Customer Support - BPO / Voice / Blended

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 2 years

Education

12th Pass

Skills

Customer support, Demonstration of products

English level

Basic English

Gender

Any gender

About company

Name

Saawahi IT Solution LLP

Address

520, 521, 522 Maple Trade Center, Surdhara Circle, Thaltej , SAL hospital road, Ahmedabad, Gujarat 380059 Thaltej, Ahmedabad

Job posted by Saawahi IT Solution LLP

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