Adani Enterprises Ltd

Deputy Manager - Call Center Operations

Adani Enterprises Ltd
Ahmedabad
Not disclosed
Work from OfficeWork from Office
Full TimeFull Time
Min. 8 yearsMin. 8 years

Job Description

Deputy Manager

Operations Management:

  • Manage complete operations of the call center, ensuring smooth functioning and adherence to SLAs.
  • Monitor daily activities and implement process improvements for efficiency.

Team Leadership:

  • Lead and manage telecaller teams, including recruitment, training, and performance evaluation.
  • Build a strong pipeline of skilled resources to meet operational demands.

Training & Development:

  • Design and deliver training programs for telecallers to enhance communication and conversion skills.

Infrastructure & Technology:

  • Ensure proper setup and maintenance of call center infrastructure, including systems and software.
  • Manage hunting numbers and configure inbound and outbound call flows.

Call Dynamics & Strategy:

  • Develop strategies for inbound and outbound call management to optimize customer engagement.
  • Monitor call quality and implement corrective actions as needed.

Vendor & External Coordination:

  • Coordinate with external agencies and vendors for technology and operational support.
  • Education: Graduate/Postgraduate Operations Management, or related fields.
  • Experience: Minimum 8 years of experience in managing call center operations.

Experience Level

Senior Level

Job role

Work location
Work locationAhmedabad, Gujarat, India
Department
DepartmentCustomer Support
Role / Category
Role / CategoryCustomer Support - Operations
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceMin. 8 years

About company

Name
NameAdani Enterprises Ltd
Job posted by Adani Enterprises Ltd

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You can expect a minimum salary of 0 INR. The salary offered will depend on your skills, experience and performance in the interview.

The candidate should have completed the required education and people who have 8 to 31 years are eligible to apply for this job. You can apply for more jobs in Ahmedabad to get hired quickly.

The candidate should have sound communication skills and sound communication skills for this job.

Both Male and Female candidates can apply for this job.

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