Deputy Manager - Customer Service

Deputy Manager - Customer Services

About Business:

Adani Group: Adani Group is a diversified organisation in India comprising 10 publicly traded companies. It has created a world class logistics and utility infrastructure portfolio that has a pan-India presence. Adani Group is headquartered in Ahmedabad, in the state of Gujarat, India. Over the years, Adani Group has positioned itself to be the market leader in its logistics and energy businesses focusing on large scale infrastructure development in India with O & M practices benchmarked to global standards. With four IG rated businesses, it is the only Infrastructure Investment Grade issuer in India.

Logistics: Over the past few years, we have evolved from a basic logistics company to a comprehensive logistics services provider. We are the largest logistics organization for the past two decades, offering a diverse range of services including transportation, warehousing, supply chain management, and end-to-end logistics solutions.

Job Purpose: Team Member - Sales and Marketing supports the pursuit of global business opportunities, engaging in sales and marketing efforts, collaborating with stakeholders, and meeting sales targets to fuel the company's revenue growth.

• Strategic Roles & Responsibilities :-
• Key Account Handling: Managing high revenue generating customers and route. Keeping track, escalating, and resolving customer complaints.
• To process customer requests/bookings in a systematic & timely manner.
• Ensure coordination with various teams to get the desired output for customer.
• Maintaining customer specific data for performance review.
• Responsible for identifying process gaps to reduce waste and increase customer delight.
• Maintaining customer specific data for performance review.
• Operational Responsibilities :-
• Prepare & share Daily Status Reports to Customers for their movements.
• Responsible for tracking customer booking Vs. execution.
• Also track and close customer complaints and customer satisfaction data.
• Maintain and report on customer specific data.
• People Management :-
• Internal: Coordination with other team members: terminal, trucking and rail operations, sales, techno commercial, invoicing and finance.
• External: Maintain smooth flow of communication with customers’ team members.

• Full time Graduation/MBA degree in any specialization.
• 5-7 Years of experience.

Experience Level

Mid Level