Front Desk Receptionist

Job Title: Front Desk Receptionist

Location: Navrangpura, Ahmedabad

Hotel: Rudra Regency

Job Summary:

Hotel Rudra Regency is seeking a professional and experienced Front Desk Receptionist to manage guest services, handle reservations, and ensure a smooth and welcoming experience for all visitors. The ideal candidate should be well-organized, customer-focused, and proficient in hotel management systems.

Key Responsibilities:

• Greet and welcome guests in a courteous and professional manner
• Handle check-in and check-out procedures efficiently
• Manage room bookings, reservations, and cancellations
• Operate hotel management software for daily operations
• Maintain accurate guest records and perform Pathik data entries as required
• Respond to guest inquiries, requests, and complaints promptly
• Coordinate with housekeeping and other departments for smooth operations
• Handle phone calls, emails, and front desk communications
• Ensure proper billing and payment processing

Requirements:

• Prior experience as a Front Desk Receptionist or in a similar role (preferably in a hotel)
• Proficiency in computer usage and hotel management software
• Knowledge of Pathik data entry system is mandatory
• Strong communication and interpersonal skills
• Presentable personality with a customer-first attitude
• Ability to multitask and work in a fast-paced environment
• Basic knowledge of billing and cash handling

Preferred Qualifications:

• Diploma or degree in Hotel Management or related field
• Fluency in English, Hindi, and Gujarati

Work Schedule:

• Rotational shifts (including weekends and holidays)

Salary:

• As per experience and industry standards