International BPO Executive

Function Voice

Designation Trainee/CSE/SR CSE - Voice

Location Mumbai/Ahmedabad

Minimum

Qualification: · Any Graduation except Engg and Computer science · Candidates pursuing studies through distance education AND appearing for their FINAL year exams can also be considered

Experience · 0-5 Years in any international call centre. Minimum typing speed of 30 WPM · Basic knowledge of MS Office – Preparing spreadsheets and documents · Good Communication skills – must be able to fluently converse in English. · Must have a neutral accent · No stammering and lisp

Roles &

Responsibilities · Outbound calls to insurances for claim status and eligibility verification · Denial documentation and further action · Calling the insurance carriers based on the appointment received by the clients. · Working on the outstanding claims reports/account receivable reports received from the client or generated from the specific client software. · Calling insurance companies to get the status of the unpaid claims. · Willing to work in any process pertaining to voice based on the requirement (Insurance Follow UP, Patient calling, Provider outreach program etc. · Maintain the individual daily logs. · Performs assigned tasks/ completes targets with speed and accuracy as per client SLAs · Work cohesively in a team setting. Assist team members to achieve shared goals. · Compliance with Medusind’s Information Security Policy, client/project guidelines, business rules and training provided, company’s quality system and policies · Communication / Issue escalation to seniors if there is any in a timely manner · Punctuality is expected all the time