Deputy Manager - Credit Control and Risk Management

Lead -Credit Control

Responsibilities

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Direct end-to-end credit control operations, including risk assessment, credit approval, monitoring, and collections.
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Establish and maintain governance frameworks for credit control, ensuring strict compliance with internal policies and regulatory standards.
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Implement robust risk management practices to identify, evaluate, and mitigate credit-related risks across business units.
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Ensure adherence to credit policies and procedures, driving process discipline and operational excellence.
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Manage stakeholder engagement, conducting periodic reviews and facilitating communication to support credit control objectives.
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Develop and oversee bad debt management strategies, including recovery governance and timely resolution of non-performing accounts.
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Design and deliver MIS, dashboards, and governance reporting for credit operations, enabling data-driven decision-making.
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Lead process standardization and continuous improvement initiatives to enhance efficiency and effectiveness in credit control.
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Champion automation readiness, promoting adoption of digital solutions to streamline credit processes.
Required Skills & Competencies:
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Strong financial acumen with expertise in credit control, governance, and risk management.
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Proven experience in policy adherence, process improvement, and automation within finance operations.
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Advanced skills in MIS, dashboard creation, and governance reporting.
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Effective stakeholder and change management abilities.
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Strategic and operational planning skills for process standardization and continuous improvement.
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Experience in bad debt management and recovery governance.
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Cross-functional collaboration and leadership in finance environments.

Qualifications

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B.Com or BBA; MBA in Finance preferred.
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15+ years of relevant experience in credit control, governance, risk management, and process improvement roles.
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Demonstrated track record in implementing automation and data-driven enhancements in credit operations.