Supply Chain Manager

Manager, Global GBS - Supply Chain

Job Description

Job title

• Supply Chain Manager — Ahmedabad (Global Capability Center)

Location

• Ahmedabad GCC (hybrid office model). Candidate must be willing to work flexible hours to align with global stakeholders as required.

Reports to

• Senior Manager / Head of Supply Chain Operations, Global GCC

Role summary

• The Supply Chain Manager in the Ahmedabad GCC will lead delivery of assigned end-to-end supply chain services for global markets, drive process standardization and continuous improvement, implement automation and analytics, and act as a primary operational partner to regional supply chain, procurement, manufacturing and commercial teams. The role requires strong stakeholder management, data-driven problem solving, and experience in scaled shared-services environments.

Key responsibilities

• Service delivery

• Manage day-to-day execution of shared-services supply chain processes (Production Planning, order management, purchase-to-pay for indirect/direct, inbound/outbound logistics coordination, inventory reporting and reconciliation).

• Ensure SLAs and KPIs are met; monitor performance and resolve escalations with stakeholders.

• Process standardization & improvement

• Lead standardization and simplification of global processes; document SOPs and maintain process libraries.

• Apply Lean/Six Sigma and best practices to reduce cycle times, error rates and costs.

• Automation & systems

• Partner with IT/RPA/analytics to implement automations, integrations and dashboards (ERP, TMS, WMS, APS).

• Support UAT, change management and adoption of system enhancements.

• Analytics & reporting

• Produce and present operational dashboards and insights (Power BI/Tableau/Excel); drive root-cause analysis and business cases for improvements.

• Governance & compliance

• Maintain controls, audit readiness, and ensure compliance with corporate policies and trade/regulatory requirements.

• Stakeholder engagement

• Serve as the operational liaison to regional supply chain, procurement, finance, manufacturing and 3PL partners; coordinate issue resolution and continuous improvement.

• Team leadership

• Lead and develop a small onshore team and coordinate offshore delivery or vendor resources; drive capability building and knowledge transfer.

Required qualifications & experience

• Bachelor’s degree in Supply Chain, Engineering, Business, or related field.

• 5–8 years’ relevant experience in supply chain operations, GCC/GBS/shared services, or consulting (consumer goods experience preferred).

• Hands-on experience with ERP systems (SAP preferred) and exposure to TMS/WMS/APS.

• Strong advanced Excel skills and experience with BI tools (Power BI/Tableau); SQL knowledge is a plus.

• Demonstrated track record in process improvement and automation (RPA, workflow).

• Excellent stakeholder communication and project management skills.

Preferred

• Lean Six Sigma / APICS / CPIM / CSCP certification.

• Experience supporting global time zones and managing offshore delivery models.

Familiarity with customs, trade compliance and FMCG category dynamics

Location(s)

Ahmedabad - Venus Stratum GCC

Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.

Experience Level

Mid Level