Commercial Manager

Manager - LC & Contract

Responsibilities

Customer Relationship in-charge

Contract Execution and Management

• Handle and manage strategic contracts effectively and in a timely manner.
• Track and ensure the timely release of Delivery Orders (DOs) after clearing all required documents and resolving any outstanding issues.
• Manage quality-related settlements according to contract terms and quality assessments.
• Ensure proper and timely closure of contracts upon their completion.

Collections and Payments

• Manage the timely collection of cargo value from credit customers according to contractual terms.
• Ensure the collection of plot rent and interest charges as per contractual agreements.
• Handle the collection of quality-related premiums and penalty payments.

Commercial Operations

• Facilitate the timely execution of contracts, collection of payments, and distribution of relevant documents for successful shipment execution.
• Manage and ensure the timely delivery of invoices and debit notes, address customer grievances, and process refunds according to contractual agreements.
• Coordinate with third parties for contract execution, payment collection, laytime settlement, and contract closures.

Other Activities

• Manage third-party transportation coordination and customer account reconciliation.
• Oversee accounting-related tasks, including ledger clearing, provisions, LC clearing, book hygiene, cargo ageing management, inventory control, short closures, DO re-validations, and port book reconciliation.
• Review management information system (MIS) reports as needed.
• Coordinate with vessel agents and charterers for the smooth discharge of cargo and customs clearance.

Digitisation and Automation

• Lead and execute comprehensive digitization strategies to optimize operational efficiency.
• Innovate and implement automation solutions in line with organizational goals and strategy.

People and Team Engagement

• Lead, inspire, and mentor the team to foster a high-performance culture.
• Drive and enhance employee engagement to sustain a positive workplace culture.
• Create an environment conducive to high employee retention, ensuring team satisfaction and professional development.
• Supervise and support the team in achieving operational goals.
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Key Stakeholders Internal:

• Marketing
• Operations
• Finance and accounting
• Legal
• Custom
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Key Stakeholders External:

• Customers
• Suppliers/ Vendors
• Government Agencies
• Third party service providers

Qualifications

Education Qualification:

Post-Graduation

Work Experience (Range of years):

8+ Years of experience