Procure-to-Pay (PTP) Helpdesk Officer

Officer - ABEX

Responsibilities

Candidate Requirements for PTP Helpdesk Role: 

Strong understanding of Procure-to-Pay (PTP) processes and vendor payment cycles.

Prior experience in Accounts Payable or Vendor Helpdesk roles.

Excellent verbal and written communication skills for handling calls and emails professionally.

Ability to manage high-volume queries with accuracy and efficiency.

Strong problem-solving skills to quickly identify root causes of payment issues.

Familiarity with invoice processing, GRN, PO matching, and payment terms.

Attention to detail to ensure error-free communication and resolution.

Ability to work under tight deadlines and manage multiple priorities.

Strong collaboration skills to coordinate with internal teams (Finance, Procurement, etc.).

Proficiency in MS Office tools (Excel, Outlook, Word) for reporting and communication.

Knowledge of basic accounting principles related to payables.

Ability to maintain accurate records of queries and resolutions.

Strong time management skills to balance calls, emails, and follow-ups.

Positive attitude with a continuous improvement mindset.

Commitment to confidentiality and compliance with company policies and financial regulations.

Qualifications

Qualifications for PTP Helpdesk Position:

• Bachelor’s degree in Commerce, Accounting, Finance, or Business Administration.

• Candidates with MBA (Finance) or equivalent postgraduate qualifications are a plus.

  Professional Experience

• 1–3 years of experience in Accounts Payable, Vendor Management, or Helpdesk support.
• Prior exposure to Procure-to-Pay (PTP) processes in a corporate environment.
• Experience handling vendor queries via email and phone.
• SAP knowledge should be must.