Senior Officer - Estate Operations

Senior Officer - Estate Operations

Responsibilities

Estate Operations Support:

• Ensures smooth operation of reception services, assists in managing housekeeping and F&B services, and ensures the cleanliness and aesthetics of the estate are maintained. Supports routine maintenance and ensures facilities are well-maintained.

Vendor and Service Coordination:

• Assists in managing vendor relationships by supporting the execution of service contracts, monitoring service performance, and addressing minor issues with vendors to ensure timely service delivery.

Event Assistance:

• Provides support in organizing estate events by coordinating logistics, assisting in vendor liaison, and ensuring all requirements for events such as accommodation, catering, and transport are fulfilled.

Compliance and Safety:

• Helps implement and adhere to safety and operational protocols at the estate. Supports the team in ensuring the estate complies with all safety standards and regulatory requirements.

Record Keeping and Reporting:

• Maintains accurate records of estate services, including requisitions, maintenance logs, and vendor communications. Assists in the preparation of reports on estate operations and service performance.

Customer Service and Support:

• Provides assistance to estate visitors and residents, addressing inquiries and ensuring a high level of customer satisfaction with all services provided on the estate.

Key Stakeholders - Internal:

• GCPO
• BU/Site Admin Heads
• Security Heads
• Admin Team
• Group CPrO

Key Stakeholders - External:

• Service Partners
• Event Management Companies

Qualifications

Educational Qualification:

• Bachelor’s degree in Business Management, Hotel Management or relevant field.

Work Experience (Range of years):

• 5+ years of work experience with minimum 2 years in a team management role in a similar position for mid-sized / large organization.