Service Engineer

We are Hiring for Referegeration ( Frezz Manufacturing Company

Position : Service Engineer - Coordinator

Education : B.tech II Diploma II B.E Mechnical

Edperience : 1 Years to 5 years in HVAC II AC II Refrigeration System

Salary : up to 25,000/- to 40,000/-

Job Profile

• HVAC Service Engineer Coordinator – Job ResponsibilitiesCoordinate daily service schedules for HVAC engineers and technicians.
• Assign service calls, preventive maintenance visits, and breakdown tasks based on priority and location.
• Act as a central point of contact between clients, service engineers, and internal teams.
• Track and monitor service requests, ensuring timely completion of tasks.
• Maintain records of service reports, job cards, and maintenance logs.
• Follow up with engineers for job updates and ensure closure within defined timelines.
• Handle customer queries, complaints, and service requests professionally.
• Prepare daily, weekly, and monthly service performance reports.
• Ensure availability of spare parts, tools, and materials by coordinating with the inventory or procurement team.
• Support billing processes by verifying service reports and job completion details.
• Schedule preventive maintenance contracts (AMC) and ensure timely execution.
• Monitor engineer attendance, field movement, and productivity.
• Coordinate emergency breakdown calls and escalate critical issues when required.
• Maintain proper documentation for audits and compliance requirements.
• Assist in improving service processes and customer satisfaction levels.
• Skills RequiredGood communication and coordination skills
• Basic knowledge of HVAC systems
• Strong organizational and multitasking ability
• Proficiency in MS Excel / ERP / CRM tools
• Problem-solving and customer-handling skills
• QualificationDiploma / Graduate (Mechanical / Electrical preferred)
• 1–3 years experience in HVAC service coordination (preferred) 

Contact for Interview : 7802003791

Email : Recruitment11@ikamate.com