Service Executive

N-Scope Netware Private Limited
Makarba, Ahmedabad
₹16,000 - ₹22,000 monthly*

Fixed

₹16,000 - ₹20,000

Average Incentives*

₹2,000

Earning Potential

₹22,000

Work from OfficeWork from Office
Full TimeFull Time
Min. 1 yearMin. 1 year
Basic EnglishBasic English

Job highlights

Urgently hiring

Urgently hiring

1 applicants

1 applicants

Benefits include: PF, Travel Allowance (TA), Petrol Allowance, ESI (ESIC), Food/Meals

Benefits include: PF, Travel Allowance (TA), Petrol Allowance, ESI (ESIC), Food/Meals

Job Description

1.End-User & Helpdesk Support (L1)

  • Provide first-level and second-level technical support for Microsoft 365, Google Workspace, Zoho CRM, mail systems, and desktop-related issues.
  • Handle support requests via phone, email, and ticketing system.
  • Ensure SLA compliance and proper ticket updates.
  • Escalate complex issues to Senior Executive or Manager when required.

2. Mail & Cloud Service Support:

  • Assist in user creation, deletion, password resets, and license assignment.
  • Support email configuration (Outlook, Gmail) and troubleshoot mail flow issues.
  • Configure basic DNS records (MX, SPF, DKIM – under guidance).
  • Support Microsoft Teams, OneDrive, SharePoint, and Google Drive permissions.
  • Assist in mailbox migrations and data transfers under supervision.
  • Provide basic support for Zoho CRM users, workflows, and email integration.

3. Admin Portal & Domain Support

  • Assist in domain purchase, renewal tracking, and documentation.
  • Configure basic DNS records (A, MX, CNAME, TXT).
  • Support SSL installation and renewal process.

·      Maintain domain and license inventory records. 

4. Remont Support

  • Desktop/Laptop troubleshooting (Windows OS).
  • Install and configure operating systems and applications.
  • Configure printers, network drives, shared folders, and VPN access.
  • Assist users with Microsoft Office (Outlook, Excel, Word).

·      Provide basic network troubleshooting (LAN/Wi-Fi connectivity).

 

 

5. License, Mail & Domain Documents

·      Maintain updated inventory of software licenses, including Microsoft 365, Google Workspace, Zoho, and other subscription-based services.

·      Track license allocation, renewal dates, expiry timelines, and usage reports to ensure compliance and avoid service interruption.

·      Maintain records of mailboxes, shared mailboxes, distribution groups, and email aliases.

·      Monitor domain renewal dates, SSL certificate validity, and hosting subscription expiry.

·      Assist in mail account configuration, mailbox size monitoring, and storage management.

·      Maintain proper documentation of DNS records (MX, SPF, DKIM, DMARC) and domain configurations.

·      Coordinate with the reporting manager for timely renewals and customer approvals.

Job role

Work location
Work locationWTT (World Trade Tower), Sarkhej - Gandhinagar Highway, Makarba, Ahmedabad, Gujarat, India
Department
DepartmentIT & Information Security
Role / Category
Role / CategoryIT Infrastructure Services
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceMin. 1 year
Education
EducationGraduate
Skills
SkillsWAN, Network hardware, Network infrastructure, Network administration, Network operating systems, Infrastructure monitoring
English level
English levelBasic English
Regional language
Regional languageFluent in speaking Gujarati, Hindi
Degree/ Specialisation
Degree/ SpecialisationAny B.Sc, Any MCA, Any BCA (Atleast one)
Age limit
Age limit18 - 45 years
Gender
GenderAny gender

About company

Name
NameN-Scope Netware Private Limited
Address
AddressWTT (World Trade Tower), Sarkhej - Gandhinagar Highway, Makarba, Ahmedabad, Gujarat, India
Job posted by N-Scope Netware Private Limited

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You can expect a minimum salary of 16,000 INR and can go up to 22,000 INR. The salary offered will depend on your skills, experience and performance in the interview.

The candidate should have completed Graduate degree and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Ahmedabad to get hired quickly.

The candidate should have Basic English skills and sound communication skills for this job.

Both Male and Female candidates can apply for this job.

No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Ahmedabad at apna.

No work-related deposit needs to be made during your employment with the company.

Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.

The last date to apply for this job is 17 May 2026. For more details, download apna app and find Full Time jobs in Ahmedabad . Through apna, you can find jobs in 64 cities across India. Join NOW!