Growing People

Technical Support Executive

Growing People
Ahmedabad
₹40,000 - ₹50,000 monthly

Fixed

₹40,000 - ₹50,000

Earning Potential

₹50,000

Work from OfficeWork from Office
Full TimeFull Time
Min. 3 yearsMin. 3 years
Good (Intermediate / Advanced) EnglishGood (Intermediate / Advanced) English

Job highlights

Benefits include: 5 working days

Benefits include: 5 working days

Job Description

A Technical Support Executive is responsible for helping customers or internal users resolve technical issues related to products, software, or services.


🔹 Role Overview

A Technical Support Executive provides assistance to users by troubleshooting technical problems, ensuring smooth system usage, and delivering a positive customer experience.


🔹 Key ResponsibilitiesHandle customer queries via emails, chat or sometimes over a call.

  • Diagnose and troubleshoot technical issues
  • Provide step-by-step solutions or escalate problems
  • Maintain records of issues and resolutions (tickets/logs)
  • Coordinate with internal teams (IT, product, etc.)
  • Ensure timely resolution and customer satisfaction


🔹 Required SkillsBasic understanding of Softwares, Database, API’s

  • Strong problem-solving ability
  • Good communication skills (verbal & written)
  • Patience and customer-handling skills
  • Familiarity with CRM or ticketing tools


🔹 QualificationsGraduate in any field (IT preferred but not mandatory)

  • Certifications (optional): Hardware, Networking, or relevant tools


🔹 Experience 3+ years 


🔹 KPIs / Performance Metrics

  • First response time
  • Resolution time
  • Customer satisfaction (CSAT)
  • Number of tickets handled


Job role

Work location
Work locationAhmedabad, Gujarat, India
Department
DepartmentIT & Information Security
Role / Category
Role / CategoryIT Support
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceMin. 3 years
Education
EducationGraduate
Skills
SkillsCommunication, Non-Voice Process, Non-Voice/Chat Process
English level
English levelGood (Intermediate / Advanced) English
Gender
GenderAny gender

About company

Name
NameGrowing People
Address
AddressAhmedabad, Gujarat, India
Job posted by Growing People

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You can expect a minimum salary of 40,000 INR and can go up to 50,000 INR. The salary offered will depend on your skills, experience and performance in the interview.

The candidate should have completed Graduate degree and people who have 3 to 31 years are eligible to apply for this job. You can apply for more jobs in Ahmedabad to get hired quickly.

The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.

Both Male and Female candidates can apply for this job.

No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Ahmedabad at apna.

No work-related deposit needs to be made during your employment with the company.

Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.

The last date to apply for this job is 27 May 2026. For more details, download apna app and find Full Time jobs in Ahmedabad . Through apna, you can find jobs in 64 cities across India. Join NOW!