Telecalling Executive

​1. Core Responsibilities

​Regardless of seniority, most telesales roles include these primary tasks:

​Lead Conversion: Initiating contact with potential customers (cold calling) or following up on inquiries (warm leads) to close sales.

​Customer Needs Analysis: Asking targeted questions to understand a customer’s pain points and tailoring the product pitch accordingly.

​Relationship Management: Maintaining a database of existing clients to encourage repeat business or upgrades (upselling/cross-selling).

​CRM Documentation: Keeping meticulous records of all calls, customer feedback, and sales progress in software like Salesforce or HubSpot.

​Objection Handling: Confidently addressing concerns regarding price, timing, or competition to guide the customer toward a "yes."

​2. Job Description by Seniority Level

​Entry-Level: Telesales Representative

​Focus: High volume, script adherence, and learning the sales process.

​Primary Duty: Making a high volume of outbound calls (often 100+ per day) to qualify leads.

​Requirements: High school diploma, excellent "telephone voice," and a thick skin for handling rejection.

​Key Metric: Number of dials and initial appointments set.