Operations Executive

We are looking for an Operations Executive to join our team in Ambala Cantt.

Your key responsibilities will be as follows:

1. Order Management

• Check all incoming orders daily.
• Prepare products from the store to give them for packaging, and pack them when required.
• Ensure timely packaging of products
• Book courier pickup for shipping orders to customer’s address
• Receive tracking ids from shipping partners and update them on our website and to the customer.
• Follow up to check if order delivery was done timely and maintain a tracker in google sheets to see when an order is dispatched and when is it received.

2.     Inventory Management

• Maintain accurate stock records.
• Conduct monthly (or ad-hoc) inventory counts.
• Identify low-stock items and coordinate with vendors to place purchase orders.
• Prepare stock reports highlighting items to be prioritised for sales to increase turnover and avoid dead stock.

3.     Quotations & Invoicing

• Create quotations and invoices for customers.
• Ensure invoices are sent along with orders and properly recorded in the system.

4.     Office & Store Maintenance

• Oversee cleanliness of the store, office and washroom.
• Manage and supervise the maid to ensure a neat and organized work environment.

5.     Operations Support

• Ensure sales executives face no operational issues so they can focus on sales.
• Assist with small operational tasks to keep workflow smooth.

6.     Vendor Relations

• Build and maintain good relationships with vendors.
• Place purchase orders as required after checking stock and follow up on deliveries.

7.    Customer Grievance Handling

• Address operational issues faced by customers (e.g., delayed orders).
• Coordinate with courier partners/vendors to resolve problems quickly.
• Maintain clear and professional communication with customers.

Skills required for this job:

• Basic computer knowledge (Excel/Google Sheets, invoicing software).
• Good communication and coordination skills.
• Attention to detail and responsibility.
• Ability to multitask and handle operational challenges.
• Prior experience in inventory/operations management preferred (not mandatory).

Other Details:

• Full-time, 6 days a week.
• Planned holidays will be given. You can know about them before joining.
• Reporting directly to Founder/Operations Head.