Academic Counsellor

Job Title: Education Counsellor

Location: Unacademy Centre – Chatrapati Sambhajinagar

Department: Sales & Student Counselling

Employment Type: Full-Time

Job SummaryWe are looking for a passionate and result-oriented Education Counsellor to guide students and parents in choosing the right academic courses and help them achieve their educational goals. The ideal candidate should possess excellent communication skills, a customer-first approach, and the ability to convert enquiries into admissions.

• Key ResponsibilitiesCounsel students and parents regarding Unacademy courses, programs, and career opportunities.
• Understand students' academic needs and recommend suitable courses.
• Handle walk-in enquiries, telephonic enquiries, and online leads.
• Conduct follow-up calls to convert leads into admissions.
• Maintain accurate records of leads, counselling sessions, and admissions in the CRM.
• Achieve monthly admission and revenue targets.
• Coordinate with the Business Development and Academic teams for student onboarding.
• Organize counselling sessions, seminars, and educational events.
• Resolve student and parent queries professionally.
• Ensure an excellent student experience from enquiry to admission.
• Required SkillsExcellent communication skills in English, Hindi, and Marathi.
• Strong interpersonal and counselling skills.
• Good convincing and negotiation abilities.
• Ability to work under sales targets.
• Basic computer knowledge (MS Excel, CRM, Google Sheets).
• Positive attitude and problem-solving mindset.
• Good presentation skills.
• EligibilityBachelor's degree in any discipline.
• Freshers with excellent communication skills are welcome.
• 1–3 years of experience in Education Counselling, Sales, Inside Sales, or Customer Relationship Management is preferred.
• Preferred ExperienceExperience in the EdTech industry.
• Experience in student admissions or academic counselling.
• Familiarity with CRM software.
• Key Performance Indicators (KPIs)Daily calls and follow-ups completed.
• Walk-ins handled.
• Counselling sessions conducted.
• Lead-to-admission conversion rate.
• Monthly admission target achievement.
• Student and parent satisfaction.