Voice & Non-Voice Call Center Agent

Job Title: Telecaller – Partner Enrollment Executive (ipshipment.com)

Company: IP Supershoppee Pvt Ltd (Ipshopy Group)

Location: Chhatrapati Sambhajinagar (Aurangabad), Maharashtra — Work from Office

Experience: 0–2 years (freshers welcome; telecalling/BPO/sales experience preferred)

CTC: ₹1.8 – 3 LPA (Fixed) + Incentives per successful enrollment

Openings: Multiple

Reports To: Team Lead / Head of Operations – ipshipment.com

About Us

ipshipment.com is Ipshopy Group's courier aggregator platform, connecting sellers and businesses with the best courier partners for their shipments. We're scaling rapidly — from 2,000–5,000 shipments/day toward 1 lakh shipments/day — and need a strong telecalling team to onboard new sellers and merchants onto the platform.

Role Summary

As a Telecaller for ipshipment.com, you will make outbound calls to potential sellers, e-commerce businesses, and merchants to explain our platform, pitch its benefits, and enroll them as active users. This is a target-driven role focused on lead conversion and onboarding volume.

Key Responsibilities

• Make outbound calls daily to leads (provided database + self-sourced) explaining ipshipment.com's services and benefits
• Pitch key USPs — competitive courier rates, multi-courier options, COD settlement (standard and Early COD), reliable tracking
• Handle objections and answer queries about pricing, delivery timelines, and platform features
• Guide interested prospects through the enrollment/sign-up process on the platform
• Follow up consistently with warm leads until conversion
• Maintain accurate call logs, enrollment status, and follow-up records in CRM/Excel
• Achieve daily/weekly/monthly enrollment targets
• Escalate high-potential leads or bulk-shipment clients to the Operations/Sales team
• Coordinate with the Operations team to ensure smooth onboarding after enrollment

Requirements

• Excellent communication skills in Hindi and Marathi (English is a plus)
• Prior telecalling, tele-sales, or BPO experience preferred (freshers with strong communication can apply)
• Confident, persuasive, and target-oriented mindset
• Basic computer skills — comfortable with CRM/Excel data entry
• Ability to handle rejection and stay motivated for high call volumes

Nice to Have

• Experience in logistics, e-commerce, or courier industry telecalling
• Experience with lead conversion/enrollment-based incentive roles

Key Skills

CategorySkillsCommunicationHindi, Marathi, basic EnglishSalesObjection handling, persuasive pitching, follow-upsOperationalCRM/Excel data entry, call log maintenanceMindsetTarget-driven, resilient, self-motivated

Perks

• Attractive incentive structure on every successful enrollment
• Be part of a fast-scaling logistics platform (2,000/day → 1,00,000/day shipment target)
• Growth opportunities into Team Lead / Operations roles based on performance
• Training provided on pitch, objection handling, and platform features

Want me to also create the calling script/pitch these telecallers would use (Hinglish, based on your existing ipshipment telecalling playbook), or set up a daily target and incentive structure (e.g., ₹X per enrollment, slabs for bulk achievers)?

give me the Job name available on apna

Examined Apna's job categories for telecalling rolesExamined Apna's job categories for telecalling roles

On Apna, job titles matter a lot for search visibility — candidates search by common role names, not creative titles. Here are the best options for your ipshipment.com telecalling/enrollment role, ranked by how well they'd perform on Apna's search/category system:

Recommended (highest search volume on Apna):

1. Telecaller — most searched term on Apna by far, especially in Tier 2/3 cities
2. Telecaller / BPO Executive
3. Telesales Executive
4. Tele Sales Executive – Logistics

Good alternatives (also strong on Apna):

5. Customer Support Executive (Telecalling)

6. Business Development Executive – Telecalling

7. Inside Sales Executive

8. Field Sales & Telecalling Executive (if some in-person follow-up is involved)

More specific/branded (use as secondary title in description, not main heading):

9. Partner Enrollment Executive

10. Client Onboarding Executive – Courier/Logistics

My suggestion: Use "Telecaller" or "Telesales Executive" as the main Apna job title (since that's what candidates actually type into search), and put "Partner Enrollment Executive – ipshipment.com" as a subtitle/description opener. This maximizes discoverability while still communicating the actual role.

Want me to rewrite the job post with "Telecaller" as the primary title optimized for Apna's search algorithm?

give me the ad details for Telecalling without using this telecalling world for CRM and shipment

Brainstormed alternative job titles for voice-based customer interaction rolesBrainstormed alternative job titles for voice-based customer interaction roles

Here's the Apna job post for a calling-based role covering both CRM (aslivibe/IP Elite) and ipshipment.com — without using the word "Telecalling" anywhere, using alternate terminology that still ranks well on Apna.

Job Title: Voice Process Executive – Customer & Partner Outreach

Company: IP Supershoppee Pvt Ltd (Ipshopy Group)

Location: Chhatrapati Sambhajinagar (Aurangabad), Maharashtra — Work from Office

Experience: 0–2 years (freshers welcome; voice process/customer support experience preferred)

CTC: ₹1.8 – 3 LPA (Fixed) + Incentives on conversions

Openings: Multiple

Reports To: Team Lead – Operations

About Us

Ipshopy Group runs a multi-vertical business ecosystem including ipshipment.com (courier aggregator platform) and IP Elite/aslivibe.com (business CRM software). We're looking for confident communicators to connect with prospective clients and guide them through our platform offerings.

Role Summary

As a Voice Process Executive, you will connect with potential clients and partners over phone calls, explain our platform offerings (courier services or CRM software), resolve their queries, and guide them through sign-up/enrollment. You'll work across outbound and inbound call handling depending on business need.

Key Responsibilities

• Reach out to prospective clients and businesses to explain platform features and benefits
• Handle inbound queries from interested leads and provide accurate information
• Pitch key benefits — for ipshipment.com: competitive courier rates, multi-courier options, fast COD settlement; for CRM: WhatsApp-first automation, GST-native invoicing, vernacular support
• Address objections and resolve customer doubts confidently
• Guide prospects through the enrollment/sign-up process step-by-step
• Maintain consistent follow-ups with warm leads until closure
• Update lead status, call outcomes, and client details accurately in CRM/Excel
• Meet daily/weekly/monthly conversion targets
• Escalate high-value leads or complex queries to the Operations/Sales team
• Coordinate with onboarding team for smooth handover after successful enrollment

Requirements

• Strong verbal communication skills in Hindi and Marathi (English is a plus)
• Prior experience in customer support, voice process, or client outreach preferred (freshers with good communication can apply)
• Confident, persuasive, and comfortable with high call volumes
• Basic computer/data entry skills
• Target-driven mindset with resilience to handle rejection

Nice to Have

• Experience in logistics, e-commerce, SaaS, or CRM software outreach
• Experience in incentive-based, conversion-driven roles

Key Skills

CategorySkillsCommunicationHindi, Marathi, basic EnglishClient HandlingObjection handling, persuasive pitching, follow-upsOperationalCRM/Excel data entry, lead trackingMindsetTarget-driven, self-motivated, resilient

Perks

• Strong incentive structure on every successful client conversion
• Work across two growing verticals — logistics platform and business CRM software
• Growth path into Team Lead / Operations roles based on performance
• Complete training provided on pitch, product knowledge, and objection handling

Want me to split this into two separate posts (one purely for ipshipment.com, one purely for CRM/aslivibe) since the pitch content and target audience are quite different, or keep it combined as one role covering both?

give me the Job description

Architected comprehensive role description balancing outreach, systems, and terminologyArchitected comprehensive role description balancing outreach, systems, and terminology

Here's the detailed, standalone Job Description for internal HR use — same role (Voice Process Executive), formatted for offer letters, onboarding, and appraisal benchmarking.

Job DescriptionPosition Title: Voice Process Executive – Customer & Partner Outreach

Department: Operations / Business Growth

Reports To: Team Lead – Operations

Location: Chhatrapati Sambhajinagar (Aurangabad), Maharashtra — Work from Office

Employment Type: Full-time

Company: IP Supershoppee Private Limited

1. Role SummaryThe Voice Process Executive will connect with prospective clients, sellers, and business partners over phone calls to promote and enroll them onto IP Supershoppee's platforms — primarily ipshipment.com (courier aggregator) and IP Elite/aslivibe.com (business CRM software). The role combines outbound outreach and inbound query handling, with a strong focus on lead conversion, client onboarding, and follow-up management.

2. Key ResponsibilitiesA. Outreach & Lead Engagement

• Connect with prospective clients and businesses (from provided database and self-sourced leads) to explain platform offerings
• Handle inbound queries from interested prospects and provide accurate, timely responses
• Identify client needs and match them with the right platform/service (courier solutions vs. CRM software)

B. Pitching & Conversion

• Present key value propositions clearly: ipshipment.com: competitive courier rates, multi-courier partner options, reliable tracking, fast COD settlement (standard and Early COD)
• IP Elite/aslivibe.com: WhatsApp-first automation, GST-native invoicing, vernacular-language support, ease of use for SMBs
• Handle objections confidently and address client doubts about pricing, process, and platform features
• Guide prospects step-by-step through the enrollment/sign-up process
• Close conversions and ensure successful onboarding handover

C. Follow-up & Relationship Management

• Maintain consistent, timely follow-ups with warm and pending leads
• Re-engage cold or lost leads periodically as per follow-up cadence
• Build rapport with clients to reduce drop-offs during the enrollment process

D. Data & Reporting

• Accurately log all call outcomes, lead status, and client details in CRM/Excel
• Maintain a clean, updated pipeline of leads at every stage (new, contacted, interested, converted, lost)
• Share daily/weekly call and conversion reports with Team Lead

E. Coordination

• Escalate high-value leads, bulk clients, or complex queries to the Operations/Sales team
• Coordinate with the onboarding team for smooth handover post-conversion
• Provide feedback from client calls to help refine pitch and process

F. Target Achievement

• Meet or exceed daily, weekly, and monthly conversion targets
• Participate in performance reviews and pitch/process training sessions
• 3. Required Qualifications12th pass / Graduate (any stream)
• 0–2 years of experience in customer support, voice process, or client outreach roles (freshers with strong communication skills are welcome)
• Strong verbal communication in Hindi and Marathi; working knowledge of English preferred
• Basic computer literacy — comfortable with CRM tools, Excel, and data entry
• 4. Preferred QualificationsPrior experience in logistics, e-commerce, SaaS, or CRM software outreach
• Experience in incentive-based, target-driven, or conversion-focused roles
• Familiarity with objection handling and consultative selling techniques

5. Key SkillsCategorySkillsCommunicationHindi, Marathi, basic English, clear articulationClient HandlingObjection handling, persuasive pitching, rapport buildingOperationalCRM/Excel data entry, lead pipeline trackingMindsetTarget-driven, resilient, self-motivated, coachable

• 6. Success Metrics (First 3 Months)Achieve minimum daily call/contact volume as per team benchmark
• Hit 80%+ of assigned monthly conversion target by Month 2
• Maintain accurate, up-to-date CRM records with zero missed follow-ups
• Positive feedback from Team Lead on pitch quality and objection handling
• Successfully onboard at least [X] clients/partners per month (set based on vertical)

7. Growth PathVoice Process Executive → Senior Executive → Team Lead – Operations (based on consistent target achievement and leadership readiness)