Business Development Manager (BDM)

Job Title: Lead Manager – Operations & Customer Service

Company: BookMySolar

Location: Barabanki

Employment Type: Full-Time

About BookMySolarBookMySolar is a smart solar marketplace platform connecting solar customers with verified solar vendors and service providers. Through our app, customers can book solar installation, repair, cleaning, upgrade, insurance, and other solar-related services.

We are looking for a responsible and energetic Lead Manager who can manage day-to-day operations, customer leads, vendor coordination, and service execution smoothly.

• Key ResponsibilitiesHandle and manage all incoming customer leads from the BookMySolar App.
• Assign leads to nearby solar vendors/service providers.
• Coordinate with customers and vendors for smooth service delivery.
• Track lead status from inquiry to completion.
• Follow up with customers for quotation approval and service updates.
• Maintain daily operational records and MIS reports.
• Ensure timely response to customer queries and complaints.
• Monitor vendor performance and service quality.
• Support management in operational planning and execution.
• Coordinate with sales, marketing, and technical teams.
• Ensure proper documentation and CRM updates.
• Help improve customer satisfaction and repeat business.
• Required SkillsGood communication and coordination skills.
• Basic knowledge of solar rooftop systems is preferred.
• Strong follow-up and lead handling capability.
• Knowledge of Excel, Google Sheets, and CRM tools.
• Ability to manage multiple tasks and field coordination.
• Problem-solving attitude and team management skills.
• Hindi communication is mandatory; basic English preferred.
• QualificationGraduate in any stream (MBA preferred).
• 1–3 years experience in operations, customer support, lead management, or solar industry.
• Freshers with strong communication and management skills can also apply.