Care Manager

Key Responsibilities of a Care Manager

Regular Home Visits

Conduct scheduled visits to members’ homes and ensure their wellbeing, comfort, and routine support.

Health Monitoring

Check and record basic vitals such as blood pressure, pulse, oxygen saturation, temperature, sugar (if required), and report abnormalities.

Emergency Response Support

Act promptly during emergencies by coordinating with family members, doctors, ambulance, or hospitals.

Medication & Appointment Assistance

Ensure timely medicine reminders, refill coordination, and assistance in doctor consultations / appointments.

Member Relationship Management

Build trust with elderly members through empathy, patience, companionship, and respectful communication.

Family Updates

Provide timely updates to children/family members, especially those staying away from parents.

Daily Need Assistance

Help coordinate groceries, utility tasks, bill payments, banking support, and small errands when required.

Vendor Coordination

Coordinate with nurses, attendants, physiotherapists, labs, pharmacies, and other service providers.

Documentation & Reporting

Maintain visit logs, task updates, digital records, and submit reports to management regularly.

Safety & Hygiene Checks

Observe home safety risks, hygiene conditions, fall hazards, and suggest preventive measures.

Emotional Support & Companionship

Offer meaningful conversation, emotional reassurance, and reduce loneliness among seniors.

Professional Conduct

Maintain punctuality, grooming, confidentiality, honesty, and company discipline at all times.

Service Upselling / Cross Support

Identify additional care needs and inform management about services that may benefit the member.

Travel Readiness

Be comfortable travelling across Kolkata for multiple home visits daily.

Crisis Handling with Calmness

Handle difficult family situations, medical stress, or emotional members with maturity and calmness.

Ideal Qualities

• Compassionate nature
• Good communication skills
• Basic healthcare knowledge
• Smartphone savvy
• Honest & dependable
• Patient with seniors
• Problem-solving mindset
• Physically active for field work