Security Operations Manager

Job Summary:

We are seeking an experienced and proactive Security Operations Manager to lead and manage our security operations team. The ideal candidate will be responsible for overseeing Field Officers and Supervisors, ensuring smooth day-to-day operations across multiple client sites, maintaining service quality, managing manpower, and building strong client relationships.

Key Responsibilities:

• Supervise and lead Field Officers and Field Supervisors.
• Manage security operations across multiple client sites and ensure service quality.
• Conduct regular site inspections and review field activity reports.
• Recruit, deploy, and manage security personnel as per operational requirements.
• Handle emergencies, absenteeism, client complaints, and operational escalations promptly.
• Build and maintain strong relationships with clients to ensure high service standards.
• Conduct induction and refresher training for security personnel.
• Ensure compliance with company SOPs, statutory requirements, and safety standards.
• Monitor guard grooming, discipline, uniforms, ID cards, and equipment.
• Prepare incident reports and implement corrective actions where required.
• Evaluate the performance of field teams and drive continuous improvement.

Requirements:

• Bachelor's degree preferred.
• 3–5+ years of experience in security operations, facility management, or a similar field.
• Strong leadership, communication, and problem-solving skills.
• Experience in manpower management and client handling.
• Ability to work under pressure and manage multiple sites simultaneously.
• Proficiency in MS Office and report preparation.
• Valid driving licence and willingness to travel extensively for site visits.