Customer Service Officer
Equitas Small Finance Ltd
Work from Office
Full Time
Min. 2 yearsJob Description
Customer Service Officer
| Role | Parameters | Parameter Weight % | A+/A | B | C/D | E |
| CSO | MoM CASA NTB (Nos) | 5% | 8 | 6 | 6 | 5 |
| CSO | Incremental MoM CASA AMB Value (Through NTB Accounts) (Rs Lacs) | 15% | 5 | 4 | 3 | 2 |
| CSO | LI + GI+ MF - Net Revenue in Rs lacs (Total Yearly Income) | 7.5% | 2 | 1.8 | 1.5 | 1.2 |
| CSO | 3% MoM TRV Growth of Mapped Book (Subject to min MoM TRV growth as per Target in Rs Lacs) (A+/A: 4, B:3, C/D:2, E:1) | 10% | 4 | 3 | 2 | 1 |
| CSO | Inc HH PH on Mapped Book | 7.5% | 12 | 10 | 8 | 5 |
| CSO | Mapped Book Customer meetings Coverage | 5% | NA | NA | NA | NA |
| CSO | Welcome calling and onboarding Customers (100% of NTB A/cs of the Branch) | 10% | NA | NA | NA | NA |
| CSO | Branch Audit & Regulatory Compliance (Low IAD Rating, NIL adverse comment / observation during branch RBI / regulatory visits) | 10% | NA | NA | NA | NA |
| CSO | Branch Customer Service (FTR, TAT on CASA & SR) | 10.0% | NA | NA | NA | NA |
| CSO | Branch Customer Service (Customer education on Digital channels, Handling customer queries and Customer compliants) | 10.0% | NA | NA | NA | NA |
| CSO | Branch Operations & Compliance (Re KYC & Inoperative accounts activation) (RMU, CRL, Pending leads) | 10% | NA | NA | NA | NA |
| CSO | 1 Self Sourced GL disb per month (min 1 lac Ticket size) - Booster of 10% | NA |
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