Service and Operations Manager
Equitas Small Finance Ltd
Work from Office
Full Time
Min. 5 yearsJob Description
Service & Operations Manager
| Role | Category | Parameters | Parameter Weight % | Metro | Urban | SU | Rural |
| Service Operations Manager (MSS) | Service Quality | A/c Opening Success% (FTR) * 90 % FTR in SA/CA, Process accounts with 100% FTR * Needs curing under control | 7.5% | NA | NA | NA | NA |
| Service Operations Manager (MSS) | Service Quality | Customer Onboarding and Engagement (Active: 60%, Primary:30% and PH - min 2 at M2 level) | 7.5% | NA | NA | NA | NA |
| Service Operations Manager (MSS) | Quantitative Parameters | MoM CASA NTB (Nos) | 5% | 6 | 5 | 5 | 5 |
| Service Operations Manager (MSS) | Quantitative Parameters | MoM Incremental CASA AMB Value (Through NTB Accounts) (Rs Lacs) | 10% | 6 | 5 | 3 | 1.5 |
| Service Operations Manager (MSS) | Quantitative Parameters | LI + GI+ MF + Assets - Net Revenue in Rs lacs - Yearly Income | 5% | 2 | 1.8 | 1.5 | 1.2 |
| Service Operations Manager (MSS) | Portfolio Management | Deepening : 3% MoM TRV Growth in mapped accounts | 5% | NA | NA | NA | NA |
| Service Operations Manager (MSS) | Portfolio Management | Mapped Book Coverage (Customer meetings for Mapped Book) | 5% | NA | NA | NA | NA |
| Service Operations Manager (MSS) | Customer Satisfaction | Product Holding of Branch & Customer Testimonials | 5% | NA | NA | NA | NA |
| Service Operations Manager (MSS) | Compliance and Controls | Audit Ratings: Branch Medium Risk or below - Branch Medium Risk or below ,Follow the process as process and keep all the records available for checking - Timely Revert and rectification of audit findings | 20% | NA | NA | NA | NA |
| Service Operations Manager (MSS) | Compliance and Controls | Ensuring Operational Instructions are followed as per bank guidelines (Exhaustive online BOM Checklist to be followed strictly) * Ageing of suspense accounts < 7 days, Mointoring of Suspense account to keep in control * ATM & Vault EOD - CBR ,To be updated on daily basis without error apart from Technical error * BCP as per process * Maintaining CRL within limits * Exhaustive Checklist need to be complied in total | 20% | NA | NA | NA | NA |
| Service Operations Manager (MSS) | Compliance and Controls | Control on Clearing balances: * To ensure all excess funds 10L and above transferred to HO (Applicable for Non-CTS centres Only) * Timely submission of BRS For CTS locations & Non CTS Locations :: Controls implemented in regard to Clearing as per Checklist like, OW clg checking / UV checks and other controls. NIL TOD entries and recoveries / Timely reverts and closure. | 10% | NA | NA | NA | NA |
| 100% |
Job role
Job requirements
About company
You can expect a minimum salary of 0 INR. The salary offered will depend on your skills, experience and performance in the interview.
The candidate should have completed the required education and people who have 5 to 31 years are eligible to apply for this job. You can apply for more jobs in Belagavi to get hired quickly.
The candidate should have sound communication skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Belagavi at apna.
No work-related deposit needs to be made during your employment with the company.
Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.
The last date to apply for this job is . For more details, download apna app and find Full Time jobs in Belagavi . Through apna, you can find jobs in 64 cities across India. Join NOW!