Assistant Branch Manager

Job Summary- The Assistant Branch Manager is responsible for supporting the Branch Manager in handling day-to-day branch operations, gold loan business development, customer service, collections, and team management. The role ensures smooth branch functioning while achieving business targets and maintaining compliance with company policies.

• Key Responsibilities
• Assist the Branch Manager in overall branch administration and operations.
• Achieve gold loan business targets and support branch growth initiatives.
• Handle customer enquiries and provide excellent customer service.
• Evaluate gold ornaments and ensure proper documentation during loan processing.
• Monitor loan disbursement, repayment, and collection activities.
• Ensure adherence to company policies, RBI guidelines, and operational procedures.
• Supervise branch staff and support employee performance management.
• Maintain branch cash handling, stock verification, and security procedures.
• Coordinate with regional office and submit required reports on time.
• Develop local marketing activities to increase customer acquisition and retention.
• Resolve customer complaints and operational issues efficiently.
• Ensure proper maintenance of branch records, registers, and audit compliance.
• Eligibility Criteria
• Graduate in any discipline; MBA preferred.
• Minimum 2–5 years of experience in gold loan/NBFC/banking operations.
• Knowledge of gold appraisal and branch operations preferred.
• Strong communication and leadership skills.
• Ability to handle targets and team coordination.
• Basic computer knowledge and familiarity with banking/NBFC software.
• Required Skills
• Leadership and team handling
• Customer relationship management
• Sales and business development
• Gold appraisal knowledge
• Problem-solving ability
• Operational and compliance management
• Communication and interpersonal skills