Collection Associate

Job Description – Collection AssociateJob TitleCollection Associate

DepartmentAccounts & Finance

Job TypeFull-Time

Job SummaryWe are looking for a proactive and customer-focused Collection Associate to manage outstanding payments and ensure timely collection of dues from customers. The ideal candidate should possess excellent communication, negotiation, and follow-up skills while maintaining positive customer relationships. The role requires coordination with customers and internal teams to resolve payment-related issues and achieve collection targets.

• Key ResponsibilitiesPayment CollectionFollow up with customers through calls, emails, and WhatsApp regarding pending payments.
• Ensure timely collection of outstanding invoices and dues.
• Send payment reminders and account statements to customers.
• Maintain regular communication with customers regarding payment schedules.
• Customer Relationship ManagementResolve customer queries related to invoices and payments.
• Coordinate with customers to identify and resolve payment issues.
• Build and maintain strong professional relationships with clients.
• Accounts & DocumentationMaintain accurate records of collection activities and customer interactions.
• Update payment status in ERP/CRM or company software.
• Prepare daily, weekly, and monthly collection reports.
• Track overdue accounts and escalate critical cases to the reporting manager.
• CoordinationWork closely with the Accounts, Sales, and Operations teams to ensure smooth payment processing.
• Assist in account reconciliation and outstanding payment tracking.
• Target AchievementMeet assigned collection targets within specified timelines.
• Minimize overdue accounts and improve collection efficiency.
• Required SkillsExcellent communication and negotiation skills.
• Strong follow-up and persuasion abilities.
• Customer handling and relationship management.
• Basic knowledge of accounts receivable and invoicing.
• Good problem-solving skills.
• Attention to detail and documentation.
• Ability to work under pressure and meet deadlines.
• Technical SkillsMS Excel
• MS Word
• Email Communication (Outlook/Gmail)
• Tally / ERP Software (Preferred)
• CRM Software (Preferred)
• QualificationsBachelor's Degree in Commerce, Business Administration, Finance, or any related field.
• Freshers with excellent communication skills are also encouraged to apply.
• Experience0–3 years of experience in Collections, Accounts Receivable, Customer Support, or Finance.
• Experience in B2B or B2C collections will be an added advantage.
• Salary & BenefitsSalary: As per company standards and experience.
• Performance-Based Incentives.
• Career Growth Opportunities.
• Professional and Supportive Work Environment.
• Why Join Us?Opportunity to build a career in Finance and Accounts.
• Continuous learning and professional development.
• Employee-friendly work culture.
• Performance recognition and career advancement opportunities.

Reporting To: Accounts Manager / Finance Manager