Collection Team Leader

#.Accounts Receivable Management:

Monitor, identify, and follow up on overdue invoices and outstanding debts.

#.Client Communication: Contact Customers via telephone, email, mail or Personal visit to arrange payments and resolve queries.

#.Negotiation & Problem Solving: Negotiate payment plans, handle partial payment requests, and resolve billing disputes/discrepancies. • Documentation: Maintain meticulous records of all collection activities, communications, and promises to pay.

#.Reporting: Prepare aging reports and monitor daily, weekly, or monthly collection goals.

#.Internal Coordination: Collaborate with Sales and Billing teams to address customer issues and prevent further delinquency. Required Skills & Qualifications

Experience: 2–4 years of experience in collections or accounts receivable.

Logistics Knowledge: Familiarity with freight forwarding, shipping terms, or transportation industry billing.

Technical Skills: Proficiency in MS Excel and specialized collection tools if any.

Soft Skills: Strong negotiation, communication, and conflict-resolution skills.

Education: Any degree is preferable

Reduction in DSO (Days Sales Outstanding).

Percentage reduction in aging accounts (e.g., 60+ days).

Achieving monthly collection targets.