CPV / Merchant Verification Agent (Field Contractor)

Job Type & Work Model:

Freelance / Part-time Field Contractor (via Agency Partnership)/  Merchant Verification/ Acquisition Agent

Work Model: Task-based, per verification

What is expected from you -

• Conduct Contact Point Verification (CPV) for merchants on behalf of payment service providers and payment gateways through the agency.
• Visit assigned merchant locations such as shops, offices, or warehouses to verify business existence, address authenticity, and operational status.
• Validate basic KYC details including PAN, GST, Aadhaar, or business registration documents where applicable.
• Capture required verification evidence including premises photos, storefront/signage, POS setup, and other documentation as per the agency or PSP checklist.
• Submit accurate verification reports within the defined SLA timelines (typically 24–48 hours) and ensure timely uploads.
• Maintain accurate and tamper-free records and flag discrepancies, suspicious activity, or non-compliance during verification.
• Coordinate with the agency’s operations team for case allocation, scheduling visits, and escalation of complex or high-risk cases.
• Maintain professional conduct while interacting with merchants and represent the agency responsibly during field visits.
• Ensure confidential handling of merchant information and adhere strictly to data privacy and compliance guidelines.
• Communicate proactively with the operations team regarding visit updates, delays, or verification issues.

What we are looking for-

• Based in Bangalore with the ability to travel across the region (own transport or access to reliable transport) for field visits.
• Prior experience in CPV, field verification, merchant onboarding, or background verification is preferred.
• Candidates with experience working with banks, financial institutions, payment gateways, POS companies, or NBFC field operations will be preferred. Experience with companies such as Paytm, Pine Labs, or Mswipe will be an added advantage.
• Access to a smartphone with a good camera and reliable internet for capturing and uploading verification evidence.
• Ability to work independently, follow defined SOPs, and meet verification SLAs.
• Valid PAN and government ID proof required for onboarding (background verification may be conducted as per agency norms).

Compensation

Compensation will be per verification / per case, as per agency guidelines and case complexity.

What we offer-

• The ability for you to make an impact and lay a foundation for the upcoming fin-tech innovations.

• A multicultural and diverse team of colleagues from different states that speak in total 6 Indian and global languages.

• Progressive and flexible work hours that match your personality and lifestyle.

• Best-in-class perks and benefits across roles. Check out our careers page for more details: https://decentro.tech/careers/

Backed by global investors such as Ycombinator & Rapyd, we're a contrarian and progressive culture of independent thinkers and systematic executors that are driven to build cool things that matter.

If this aligns with you, time to hop on!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, disability status, or any other characteristic protected by the law.