CRM Manager

CLIENT RELATIONSHIP MANAGER: JOB DESCRIPTION

➢  Making sure all the leads of the clients after placing orders are met.

➢  Ensuring your existing clients are satisfied through after-sales service.

➢  Always ask them for true feedback.

➢  Servicing the client after receiving the order till the time of collection of payment.

➢ Resolve the queries and questions of all the clients.

➢  Give or support the participants/clients about company products or services.

➢  Acting as a point of contact for complaints and escalating issue to the concern.

➢ Understand client queries and solve them in any manner.

Key skills for Client Relationship Management:

➢  Polite disposition.

➢  Ability of rigorous follow up.

➢  The ability to communicate confidently – both through speaking and writing – with colleagues and clients.

➢  Ability to understand the circumstances and act accordingly.

➢  Proactive.

➢  Thorough knowledge of products/services.

➢  Always available on calls.

Salary: Remuneration for this post should be under 15k to 20k. If you have big clients, the salary can go up to 25k to 30k.

P:S - CRM should stay at a maximum distance of 30-45 mins from the office.

Most important rule for MD - You have to sit with the CRM twice or thrice in a week

to understand the client’s queries. Support them to retain your clients.