Customer Care Executive

Job Summary:We are looking for enthusiastic and customer-focused Customer Care Executives for both Voice and Non-Voice processes. The candidate will be responsible for handling customer queries, resolving complaints, and providing accurate information through calls, emails, and chat support.

• Key Responsibilities:Voice Process:Handle inbound and outbound customer calls professionally.
• Resolve customer queries, complaints, and service requests.
• Provide accurate information about products and services.
• Maintain proper call records and update CRM systems.
• Ensure high customer satisfaction during interactions.
• Non-Voice Process:Respond to customer queries via email and chat support.
• Resolve issues within defined turnaround time.
• Maintain proper documentation of customer interactions.
• Escalate complex issues to the concerned department when required.
• Eligibility Criteria:Minimum 12th Pass / Graduate.
• Freshers and experienced candidates both can apply.
• Basic computer knowledge required.
• Good communication skills (English & Hindi preferred).
• Ability to work in rotational shifts.
• Required Skills:Good verbal and written communication skills.
• Basic typing speed for non-voice process.
• Problem-solving attitude.
• Customer-focused approach.
• Ability to work in a team environment.
• Perks & Benefits:Fixed salary + performance incentives.
• Training provided.
• Career growth opportunities.
• Friendly work environment.