Customer Relationship Officer

We are looking for a Tele collection/Telesales to join our team at Axio. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹17000 - ₹25000 and a dynamic environment with opportunities for growth.

Required : Hindi is mandatory

Location: Sadashivanagar/ HSR Layout/ Mahadevapura

Key Responsibilities:

• Handle customer calls in a professional and efficient manner
• Address customer queries, concerns, and complaints with a problem-solving approach
• Maintain accurate records of customer interactions and follow-ups
• Provide timely and relevant information to customers to resolve their issues
• Work collaboratively with other teams to escalate and resolve complex issues
• Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is 12th Pass and Fresher - 1 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the day shift.