Customer Service Representative

Job Title: International Voice Process Executive/Customer Service representative

Location: Bangalore

Shift: Shift will be in any of United States of America time zones Open to work in rotating work week (Mon-Fri, Tue-Sat, Wed-Sun)

Experience: 0 t0 6yrs exp

Salary: Best in Industry

Job Description

We are hiring candidates for the International Voice Process role. The candidate will be responsible for handling customer queries through calls and providing excellent customer support to international clients.

eceive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool• Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes• Walk customers/ Provide navigational support on self-service portal• Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines• Place outbound calls to customers when required in line with Client / Company guidelines• Work productively whilst maintaining exceptional call/data quality standards in line with targets• Contribute to the team through open and regular communication with peers / supervisors• Adhere to all company or departmental policies and procedures (personnel and operational)• Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process• Maintain regular and punctual attendance in line with company policies and procedures• Minimize customer complaints and escalations by providing exceptional service and call controlKnowledge & Skill Requirement• Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer• Good technical aptitude with an ability to learn quickly• Excellent verbal and written communication skills Experience Profile• Prior international BPO work experience preferred• Fresher’s acceptablePersonal Attributes• Able to work on a flexible basis as determined by the business needs• Ability to work under pressure• Team worker• Positive Attitude• Quick Learner• Punctual and Disciplined• Good Communication skills• Customer Focused• Results driven• High standards of Integrity• Attention to detail

Immediate joiners preferred

Eligibility Criteria

Any Graduate / Undergraduate

Freshers can also apply

Prior international BPO/ International Voice Process experience will be an added advantage

Interested candidates can apply or share their updated resume to nitu.kumari@teamlease.com OR whats app on 9344958397